Warm and caring from the owner to the carers
The first time I made contact and spoke to the manager I felt I was speaking to someone who understood what we were needed and that cared about the residents and proud of the Victoria Lodge and it’s standards. My Mum did not want to go in and leave her home. She still says she wants to go home and has made a beak for it one night but there was someone there to talk to her and settle her and there have been times I have been dismissed when visiting because she wants to get back to her friends and the activities. I thought it would be months before she would settle instead within a few weeks she was happy and was joining in. I understand that Victoria Lodge do not employ agency staff and management will stand in. This is reassuring because the residents are happy but so are the staff. The staff are all caring and yet professional and will update us to any problems or if medical treatment has been needed. They hug and take the time to talk to her and keep her engaged. My Mums health has deteriorated recently and I have had had so much support from the owner, who has taken the time to call me to reassure me that all would be ok to The manager who listened to what my thoughts were on her care and helped to make sure my Mum is getting the best care and living the best life she can. Thanks to all at Victoria Lodge