Reviews (25)

Very poor service no support for mental health

February 28, 2024
No response to complaint put in about my son being discharged from the service and his appointee not being informed. He was not given medication recommended by 3 psychiatrists, no support given to him he is suicidal and clinically depressed and could harm other people in the community. Appalling that the most vulnerable in society receive the worst care. I have tried to contact the practice manager for the past 4 months I did not even receive an acknowledgment to my emails. I left numerous messages with admin staff and still no reply! Disgraceful how people are treated.
Farida Khan

Got rid of me

February 26, 2024
I had a 6 month appointment I got the month wrong my doctor knows I can't remember anything I was struggling and waiting for my appointment to come around then I got a message that I missed my appointment so I'm off there books, I haven't left my house since December everyone keeps saying when do you see you're Dr I said March but I got it wrong it was February and I missed it I didn't do that on purpose I attend all my appointments, at least they should find out why you missed your appointment and then make a decision about taking off the books I'm so upset I haven't slept .
Dannett

Poor communication. They don't respond.

November 30, 2023
Very poor communication with my GP. They don't answer the phone and don't reply to your emails. Only Seen for 20 minutes by the psychiatrist in the last year. I have had no follow ups.
Anonymous

They contact me every 6 months to check in.

October 12, 2023
Really helpful. I have been in remission for 2 years but they touch base every 6 months with psychiatrists and see how I'm getting on. Very happy with them.
Ayisha Jade Malcolm

Questionable

August 21, 2023
Felt like that were on your side and want to help you. Other things they do are more questionable.They gave me and my partner the same psychologist, didn't think they could do that.
Anonymous

They are good

March 13, 2023
I go there for injections every fortnightly and they are good accessible. Keep me informed and treat me with respect really.
Anonymous

Terrible & borderline corrupt

December 14, 2022
Absolutely terrible service. I was struggling with brain fog and short term memory issues and would come out of the sessions not really remembering what was said. I decided to record my session to listen back to afterwards. I didn’t do it covertly, I placed my phone in between us. Dr didn’t notice I’d recorded until towards the end. That’s when I stood up, ordered me to leave immediately and that I “MUST GET HIS PERMISSION”. Terminated the session and told me to leave. A few days later I receive a call from this same Doctor at 12:30 (assumed lunch break). Asking me if I was recording the phone call, I said I wasn’t but immediately took it as a sign I probably should be, so I started recording. To be told what I have done is “illegal” and I have “broken the law”, and I “must delete it”. Telling me he has spoken with his “legal department” and that they’ve said it’s illegal and I must delete it. He didn’t seem interested in allowing me to talk with this legal department though. I tried to explain my reasons for recording it and that it isn’t against the law at all and even referenced official information from legal websites and The British Medical Journal stating that it is totally fine for patients to record their own private session. He proceeded to say “It will be good for me, and good for you if you delete it”… How anybody can tell me this isn’t medical gaslighting! I was then called by one of his colleagues, who wasn’t a Doctor but a support worker. Who when I said “I have the recording of him threatening legal action” he tells me “I don’t think that happened” (I also recorded this telephone conversation). NHS PALS have refused to listen to the recordings, but we’re happy to “take my complaint on board”. Shortly after I get diagnosed with “Personality Disorder Unspecified”. Which is confusing because I don’t know whether me feeling like this could’ve been a retaliatory diagnosis is rational.
Anonymous

It’s okay

November 29, 2022
I see them once or twice a year. It’s okay, I feel listened to. Long appointment time.
Anonymous

I haven’t seen a doctor in years

November 29, 2022
I haven’t seen a doctor in years, only an advanced nurse practitioner. I have a severe mental health condition. Last injection I had went into a nerve and I was in severe pain.
Anonymous

I get better support from google

November 9, 2021
I have bipolar which comes with many ups and downs and fears, 1 being phonecalls.
These phone apps are useless, ill say anything just to get off the phone. So im not getting the help i really need. Its often my support cant get hold of anyone when im having a bad time. Theres no real care, i feel they just drug you up and send you away.
That to be said, i do like my dr, she is nice. But that isnt enough, esp when i cant get appts with her when needed or help and advice.

True example from 2020..
Me-Im struggling to leave the house and go out.
Dr- just put your coat on and do it.

Ill say no more.
Anonymous

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Warstock CMHT

Contact

0121 301 3450

Warstock Lane Centre
Warstock Lane
Billesley
Birmingham
B14 4AP

Location

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