Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Warstock CMHT


Very Poor & Severely concerned

I am very disappointed by the standards of care. They are very poor. The psychiatrists always prescribe medication without doing medical checks... on me. One of my medications called Q, you must not take if pregnant and I have found the doctors are happy to prescribe this without asking my medical background. Having a long history of suicide attempts the psychiatrists only prescribe me a week worth of medication. But failed to consider the SAFETY that if I misuse my weeks medication, then the medication they have prescribed is then an overdose and this is endangering my safety. The psychiatrists don't monitor my medication, evidently the psychiatrists ask me how much medication I have. As a patient with History of suicide I shouldn't be leading the doctors to how much medication I have as this could allow me to cause possible harm to myself. As psychiatrists I believe they should know how much I have. Do they not keep an inventory book? They forgot to prescribe my medications multiple times, left me with two weeks without medication and I kept chasing it up. Left me with bad hallucinations. Being a patient who has severe anxiety and phobias of going to new places, this means I rarely like to leave the house, and yet even though the psychiatrists are aware of this they keep asking me to collect my prescription from the Centre. When I remind them that I'm scared to go there... Then the psychiatrists recommended I get my friends to pick up my prescription. Firstly it's not appropriate for friends to be seeing my mental prescriptions/has the risk of prescription abuse by others been considered? Example If the worst was to happen and my friend used my prescription to collect my medication this would be easy as they have my address, name, second name, found on the prescription and could pretend to me). Can't say the dog ate my prescription can I? But the psychiatrists are friendly. Will pass on my concerns to care commission.