Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review.

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Original feedback for

West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)

Poor customer service in the booking office

For years i use to travel to ROH by bus 3 there 3 back till I found it difficult to walk. I was told to use this service which I have over several years with different suppliers but now it seems one person in the booking office is more qualified then my foot, knee, shoulder, hands and kidney consultants and says i no longer qualify for this service. If anything now happens to me I will be suing the hospital and transport