advised my prescription could not be upgraded that I had cataracts and given a leaflet for emergency services at the Eye Hospital stating I may experience the sudden onset of loss of sight, then I was referred to then QE. It took one year for an appointment where the surgeon told me I had no need to worry, and that I had 20/20 vision and that I should change my opticians. The optician who refused to upgrade my prescription and frightened me for one year with the expectation that my retina would detach. I have been a customer for almost 20 years. Can you imagine being given this information to find out it was groundless.