Reviews (45)

They are not helpful at all

January 15, 2024
It's impossible to get a GP appointment. They tell you to call back the next day and won't let you book future appointments. They don't call you back and are not helpful.
Anonymous

Tick box exercise not patient care.

October 16, 2023
When diagnosed the “diabetes specialist “ at the practise was more concerned about a tick box exercise that actually dealing with the patient.
She failed to answer any questions, give any explanations or provide any guidance or support. She was not trained in the uk, so it may have been down to cultural differences. She was a key factor in deciding to change practise.
Paul Davies

Cannot contact them via the phones.

October 10, 2023
If you try to contact them via phone, you might as well give up. Better to get them online. You can access prescriptions through them but that's it.
Anonymous

They say no appointments

September 8, 2023
You have to call at 8am. 1st in the queue then cut you off, then call back 17th in the queue and gives a message of no more appointments. Eventually get through and they say no appointments.
Anonymous

Can walk in and get appointment

September 8, 2023
I can walk in here and get an appointment but it's not as close as the other practice.
Anonymous

Difficult to get through on phone

September 6, 2023
Very helpful but very difficult to get through on phone.
Anonymous

Hard work

February 20, 2023
Hard work. Call at 8am for an appointment and they're all gone by the time I go in, there's no appointments. It's hard work.
Anonymous

Takes time to get through

February 20, 2023
I've got my first appointment with the mental health nurse next week. Can get appointments sometimes its taken a bit of a while to get through but that's everywhere isn't it.
Anonymous

Very frustrating trying get through by phone

January 9, 2023
Call 8am , waiting 45 minutes, get to number 1, then cut off. Try again, another 35 minutes, get to number one, again cut off.
In honesty, would be less frustrating if they just said they couldn't take your call at the start, at least then you wouldn't spend ages waiting for someone to answer, when they're not going to answer the call anyway.
Anonymous

Nice GP's but difficult to get them!

August 18, 2022
It is not just my GP surgery but all surgeries should be offering the ability to book appointments on line, I sat on the phone Tuesday for 34 mins waiting in a queue just to try and get an appointment, it's ridiculous, no wonder A&E is over used! I also think that ALL staff ie physio etc should be working shifts so that the hours 8am-8pm are covered, I am sure lists could be reduced. The nurses and some doctors have to work 24/7 but others seem to go home by 4.30pm! Since COVID it has become more and more difficult and frustrating to get a GP appointment, I feel sorry for the elderly who need the care but cannot get it. When I do see a GP they are very good and professional but it's the hurdles you have to jump before you can even get an appointment. I am also on a waiting list to see bone specialists and told there is a 28 week wait just for the initial appointment which does help with pain.If I could afford to go private I would in a heartbeat!
Anonymous

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Wychall Lane Surgery

Contact

0121 628 2345

11 Wychall Lane
Kings Norton
Birmingham
West Midlands
B38 8TE

Location

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