Making an appointment impossible
I know there is a pandemic and staff are short, but I have tried to get an appointment through Patient Access on line for months, Ringing from my mobile I get to option 1 or 2 it cuts off that is before queuing for an appointment which are rare as so many people trying to get one. My calls cost 50p a minute. My friend rang for me, after 20 mins on hold she got me a telephone consultation who suggested to call at 8am for blood tests, I said I have problem getting through on mobile, GP said he would get someone to call, 5 days later no call, so my friend called again to be told there are no nurse appointments for another month. I even wrote a letter and put in suggestions box, I have heart condition, heart been out of rhythm for months, I have lost 3/4 of a stone, appetite gone, diarrhoea, fatigue, pain in side and ache under left breast, but don't really want to go to A & E as they have enough to do at the QE hospital. My good friend is going to ring every day until she gets me an appointment. I want to change surgeries but don't know if all surgeries are the same. It is not the reception staff fault it is the system to make appointments and there are no enough appointments given out per day to go round the community,