Patronizing, disorganised, distressing.
Every interaction with this service is detrimental to my mental health and welfare. I have better therapeutic relationships with the security staff than the clinicians. The only clinician who treats you as a human being is Duty Nurse. No continuity of care. Have had to chase every referral and effectively be my own CPN. Have spoken with so many women in the waiting area in similar states of distress at the condescending and dehumanising treatment.