How We Make A Difference
We ensure that local services listen to the people that use them, and make improvements based on their needs. By working with the health and social care system, we discover where services are working well, where they can be improved and hold them to account for making changes that really matter to patients.
We also communicate with sector regulators and Healthwatch England, to address concerns about specific care providers and identify trends.
We investigate issues people tell us and make recommendations for improvements in our investigations.
Our impact
Improved community mental health services
Our investigation into community mental health services led to:
- Reduced waiting times
- Better care plans
- More support while waiting for appointments
Better support for prostate cancer
Our investigation into people’s experiences of the NHS prostate cancer pathway in Birmingham and Solihull led to:
- Increased access to appointments
- More holistic needs assessments
- Improved post-treatment support
Better maternity care for Black women
Our investigation into maternity services for Black African and Black Caribbean women in West Birmingham led to:
- More midwives from Black African backgrounds
- Introduction of virtual interpreters
- More accessible antenatal classes
Fighting health inequalities
Our investigation into health inequalities in the Somali community led to:
- Cancer awareness videos co-produced with the Somali community
- Improved health information for different communities
- ESOL classes for women seeking healthcare
Improved services for people with sight loss
Our investigation into visual impairment rehabilitation services led to:
- More Visual Impairment Rehabilitation Officers
- Regular wellbeing checks during the Covid-19 pandemic
- Improved website and information resources
Better mental health support for children and young people
Our investigation into mental health services for children and young people led to:
- Improved communication with patients and families
- A new Peer Support Worker scheme
- Enhanced staff training on working with patients with complex issues
Healthwatch Birmingham plays an essential role in the city’s health and social care sector. They provide a safe and impartial space for the public to provide feedback and share their experiences. They give Birmingham citizens the confidence that their views will be heard and considered by those who commission, design and deliver services.
Paulette Hamilton, MP for Birmingham Erdington
Other ways we improve health and social care:
Our responses to consultations and NHS quality accounts emphasise the importance of health and social care providers listening to patients in order to develop better services and reduce health inequalities.
Healthwatch Birmingham reports are high quality and offer well researched actions that we can use to improve our services. We are really keen to improve our services for the diverse populations of Birmingham and Healthwatch enables us to access the communities and learn from the experience of people in a wide variety of situations.
Mark Hillier, Senior Patient Experience Manager, Birmingham Women’s and Children’s NHS Foundation Trust