Have you contacted a Patient and Liaison Service (PALS) or Customer Service department?
Share your experiences: Have you, or someone you care for, contacted a Patient and Liaison Service (PALS) or Customer Service department at one of Birmingham’s NHS hospital and community trusts? If yes, Healthwatch Birmingham would…
View articleWhat changes do people want to make to local services in Birmingham and Solihull?
The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better for people across the country. For these plans to work, the NHS needs to shape…
View articleHealthwatch Birmingham publishes Annual Report 2018/2019
Our Annual Report celebrates our successes raising the importance and value of people’s experiences in improving the quality of health care in Birmingham during the last year. The report highlights how people’s views and experiences…
View articlePenderels Trust making a difference for users of Direct Payments
Direct Payments: Making a Difference – User Survey Results Penderels Trust is a not-for-profit organisation that provides advice and guidance to people who receive a direct payment. The trust has been supporting people with disabilities…
View articleWhat matters most to people when getting support from their GP
Whole-person centred approach is key to providing care for people living with a range of conditions, including mental health and autism. People living with a brain injury, a mental health issue, autism or dementia have…
View articleState of Caring Survey 2019
Carers across the country are being encouraged to share their views and experiences as part of the national State of Caring Survey 2019. From Carers UK The survey is due to close on the 24th…
View articleHow can hospitals in Birmingham improve the waiting experiences for patients?
Latest investigation reports patients in Birmingham want good access, clear communication, clean facilities and better support for disabled people. In our series of 9 NHS hospital reports findings show that some hospitals are managing the…
View articleDirect Payments in Birmingham: Choice, control and flexibility
Healthwatch Birmingham’s latest report Direct Payments in Birmingham: Choice, control and flexibility highlights the experiences of local citizens using Direct Payments to access social care support and services. Citizens want clearer information and choice about…
View articleHealthwatch Birmingham achieves big at national patient experience awards
Local health and care champion’s work to empower seldom heard groups awarded Runner Up at national awards. The organisation also achieved ‘Best in Class’, awarded the Healthwatch Organisation of the Year. There were over…
View articleHave your say on how the NHS should change in Birmingham and Solihull
People keen to influence the future of the NHS in Birmingham and Solihull are being encouraged to make their views known in a series of events this month. Independent health and care champions Healthwatch Birmingham…
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