Clare Court Care Home – Enter and View Report published
Healthwatch Birmingham’s Enter and View report for Clare Court Care Home has been published, following our visit in June 2017.
Enter and View visits are just one of the ways we listen to the experiences of patients and residents using social care services in Birmingham. We are publishing a series of Enter and View reports over the next couple of weeks.
These reports mainly focus on how the service provider gathers and uses feedback from residents and their relatives. We also looked at resident’s experiences of the quality of care they receive.
Our findings from the Clare Court visit:
- Residents told us that staff listened to them.
- They also shared that they were happy with the standard of their care and their quality of life at Clare Court.
Included in the report are comments and responses to our findings by the home’s manager. This also details an action plan from the manager to address some of the points raised by the residents.
Listening to your feedback
Patient feedback is vital to understanding the quality of care experienced by people, so we can work to drive improvement in health and social care services across the city. Healthwatch Birmingham is encouraging all patients, service users, carers, residents and relatives to share your experiences of social care services. You can feedback by:
- Visiting our Feedback Centre healthwatchbirmingham.co.uk
- Emailing email@example.com
- Calling us on 0800 652 5278.