JOB OPPORTUNITY: Communications & Experience Officer at Healthwatch Solihull

November 13, 2020

Do you want to make a difference in Solihull?

Are you passionate about helping citizens and local communities by tackling inequality in the health and social care system? With all the changes taking place in health and social care this is an exciting time to join Healthwatch Solihull.

Are you innovative, creative and self-motivated? This opportunity to make a real difference could be for you.

We welcome enquiries from everyone and value diversity in our workforce. We are currently recruiting the following role:

Communications and Experience Officer

£22,462 – £24,799 per annum
37 hours per week
Based at Solihull Enterprise Centre, Hedingham Grove. B37 7TN

This exciting new role of Communications and Experience Officer at Healthwatch Solihull is critical to our ability to listen to the experiences of Solihull citizens and empower them to make informed decisions about their health and social care needs. You will also use your communications expertise to raise the profile of Healthwatch Solihull with the public and our key stakeholders.

The main purpose of the role is to:

1. Develop and implement a new communication strategy to grow our reach into the communities of Solihull.
2. Deliver an excellent Information and Signposting service, interviewing citizens via the telephone to understand their experiences of health and social care and providing them with effective information and signposting to access the care they need.
3. To proactively engage citizens online, via the information route on our website and through social media, to provide self-help guidance and capture their individual experiences of health and social care.

If you are passionate about helping others, interested in understanding their experiences of health and social care and making sure individuals have access to the services they need, this post is for you.

Download the full job description

How to apply:
Please send your CV along with a detailed cover letter to Your cover letter must describe how you meet the Employee Specification as outlined in the Experience and Information Officer Job Description and be no longer than 750 words.

Closing date: 9th December 2020
Interview dates: 15th and 16th December 2020
For more information about this position please contact

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