Healthwatch Birmingham’s response to NHS England and NHS Improvement’s consultation on its plans for working in partnership with people and communities.
We emphasised the importance of:
- Building relationships based on trust, especially with marginalised groups and those affected by inequalities.
- Understand a community’s needs, experiences, ideas and aspirations for health and care, using engagement to find out if change is working.
- Using co-production, insight and engagement methods so that people and communities can actively participate in health and care services.