Ann Marie Howes Centre - Platt Brook Way

Learned that there are not enough staff to care for all residents. Thus, personal care is compromised daily. Also, notice posted to ask for towels, toiletries, day and night clothes to be brought in for loved ones, black bin bags given to take clothing for washing by family, as supplies are scanty or not available. Bed sores develop within Ann Marie Howes, as loved one is not being turned according to medical regulations as there are not enough staff to monitor all patients, especially for those who arrived medically fit.

Fact, having a Lasting Power Of Attorney on file, is frequently dismissed by social workers, who do not know the patients. Lasting Power Of Attorney is in place to prevent in house social workers from making plans on their own to override the expressed wishes of patients where they would like to go after short stay, especially when there are family members willing and able to take over where Ann Marie Howes visit ended. Knowing the mental health care act 2005, is still active. Social workers, OT need to understand inclusivity is a right of the patient to be heard. For speaking for patient, "best interest" Line is for the patients not for the social workers to make one sided decisions to send patients to care homes according to how much monies the patient has, by questioning and ignoring the patient's wishes to return to a fully adapted home with all care needs in place.

We were naturally a bit concerned when dad was transferred into EAB but he has been looked after really well. Staff here been friendly, approachable and really caring. Thank you everyone for making his stay as comfortable as possible

My uncle was taken care of lovely, we was always made feel welcome. thank you to all the staff.

I would like to thanks staff for dancing with my mum when the steel band was in. The photos show her very happy which is lovely to see as a family member

The service was fantastic and the staff were great, friendly and helpful. Could not ask for better.

I am very very pleased with the care and support Ann Marie Howes EAB unit on the ground floor (BCC) have shown mum and the respect and dignity. We will be forever grateful. Mum is happy again

was able to try the meals available for residents in the community. Excellent pasta meal, tasty and filling .

My friend Peggy, a lady in her mid 90s was a resident there for the last 12 months until she sadly passed away January 2022. During this time she had the very best of care from a kind and caring team of staff who made sure her stay there was pleasant. The home itself was clean and well kept and the staff and carers were all friendly and professional.

I would love to give all the staff (Nurses, HCAs Physios and all other staff - cafe, cleaners et al) a HUGE GREAT THANK YOU!!
They've looked after my mother during her five and half week stay with great care, consideration, positivity, help, sensetivity and professionalism! They all work very hard but with smiles to greet both patients but their friends and families too.
They deserve recognition for this and all the other patients who've been helped by their excellent care!!