Bartley Green Medical Practice

I was told that my referral letter from my doctor had been sent to my private health care supplier so I could sort my issue out, but it hasn’t

Although the doctors are great, the reception staff, or appointments procedure is infuriating - which is not helpful when already unwell.

I waited on the line for half an hour, got through at 9.20am and was then hung up on, waited another half an hour, finally got through and was asked dob, and why I called, to then be told there are no appointments.

It wouldn't be difficult to first not hang up on sick people, second have a message when calling stating there are no appointments!

No apology was given, I asked about making a complaint and was just given an apathetic response.

Absolute waste of my morning, that made me late for work.

I went with a herniated disc. They said it would need an MRI scan and that would be a 39 week wait for the scan

I’ve always found them to be a good personable service.

I waited for 40 minutes in the queue yesterday for an injection. It was good and they apologised for the wait.

Very good and kind GP. Always very helpful. Reception staff are excellent.

Very difficult to get an appointment and the reception staff are rude and unhelpful.

I can't get an appointment on the phone and always go in person to get an appointment. Sometimes I am lucky and get an appointment for the same day, otherwise I have to wait for 2 to 3 days.

Long waits on the phone all of the time. The reception staff are rude and unhelpful.

We can easily get appointments. Staff are very kind, helpful and polite.