Bartley Green Medical Practice

GP’s are amazing. Getting past reception is the biggest barrier.

Very kind considerate GP ,phoned back a few days later

Had chest infection.. Dr followed up on day 5 by phone and when I said I wasn't feeling better.. made me an appointment to get checked.

The receptionist here acts as if she is the Doctor. She insists people tell her their issues when calling to book an appointment. She is rude and unfriendly to new members of the clinic. This practice has gone sharply down hill. A number of Doctors there too seem incomptent.

It takes weeks to get a appointment and if you want a appointment, you must be dying before they give you a appointment.
Phone lines are never open always busy
Been trying to get a test for 2 months now
The receptionists there have no manners or sympathy for patients needed to speak to a doctor.
The receptionists think they’re the doctors.

Impressed can book an appointment on the day if ring early, but to book an none urgent appointment for reviews etc it can be 3 weeks. very covid-19 secure with measures in place to protect us when we do need to see a dr. great full was able to see the dr's when needed exiling with covid going on. was not impressed there was no development checks for children only via a telephone call.

Somewhat disappointed in the lack of communication and knowing their clients. I'm classed as a vulnerable adult and they haven't even put me down on the system. Even though I've been there awhile. Rang up told me to ring 911. To be told to ring the doctors again, to be told to ring 911. Obviously disgusting, especially when I'm classed as vulnerable as I said.

I have always had a good experience.

My experience, hear a lot to talk about and am talking

Can phone up to 100 times to get an appointment, to then be told theirs none left within 20 mins of phone lines opening .