Reviews (14)

Dentist is great.

April 14, 2021
Receptionists are not the friendliest but the dentist is great. Calm and very friendly, makes the dental experience quite enjoyable.
Anonymous

BUSY BUT EFFICIENT

November 21, 2020
I have attended this dentist for 2 yrs now, they are a efficient production line dentist. Has a TV and clean waiting area. Dentist very arrogant, just dropped me with no explanation! Luckily another dentist at the same practice took me on!
Anonymous

If a dentist from hell existed this would be

November 17, 2018
I have tried to get an emergency appointment constantly. Was told to repeatedly call back. After 2 weeks there is an appointment available only to be told it has to be confirmed by the dentist. Apparently you can only get an emergency appointment with your own dentist. My dentist was on holiday for 1 week and fully booked the following week. At no point was I told this during the two weeks i repeatedly called. I was promised call backs to no avail. Again I called to ask whether the dentist could see me because the girl I spoke to did not call me back. Surprise the number was out of service and I couldn't get through.

I have never left a negative review in my entire life. Yet I feel so strongly about the poor care received by this dentist that I feel like printing pamphlets warning against them. Rallying groups on social media to condemn them. Organising protests outside to just all in all make life a bit difficult for them.

Finally I really do hope one day every single person at that dentist who has provided appalling service has a similar fate when they are in pain and require urgent care.

Cannot believe how inconsiderate fellow humans can be when they have the ability to help and have a duty of care.
Anonymous

Reply from Birchfield Dental Practice

Dear Anonymous

Thank you for your time in sharing such a detailed review about your experience at Birchfield Dental Practice.

We are disheartened to hear of your recent experience and sorry to hear you were less than satisfied with our service the inconvenience and difficulty that you experienced.

It is important to us that are service users are more than satisfied and we would like the opportunity to resolve this issue immediately.

We pride ourselves on our service and the high-quality standards we maintain, and would like to make things right.

As you have remained anonymous, we are unable to discuss this matter directly but would like to give you the opportunity of calling the Practice on 0121 554 1066 so to discuss what occurred and we thank you for bringing this to our attention.

We look forward to hearing from you and we will make sure that this does not happen again in the future.

Yours sincerely
Practice Manager


Provider responded

Very bad experience

December 10, 2016
I wouldn't recommend any one to go to this dental surgery. I recently had to remove my tooth because there was a big whole in it. The dentist lady did not explain to me about the procedure. She remove my tooth and did not give me any advice what to eat and what to do after.
Muhammad mirza

Reply from Birchfield Dental Practice

Dear Muhammed

Thank you for taking the time to leave a response.

We have checked and it would appear that we do not have you recorded on our system against this practice therefore, I am not certain if you are responding on behalf of someone.

Patients reviews, whether positive or negative, provides us with honest and incredibly valuable feedback about what we are doing right with our practice, and what aspects we might want to revisit so as to avoid the problem recurring in the future.

We appreciate your feedback and we want every patient to have an exceptional experience, and we take complaints very seriously.

Individuals with issues or concerns are advised to contact us immediately at 0121 554 1066 so we can work to resolve the problem.

Practice Manager


Provider responded

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Birchfield Dental Practice

Contact

0121 554 1066

195-197 Birchfield Road
Perry Barr
Birmingham
West Midlands
B19 1LL

Location

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