Birmingham and Solihull Mental Health Foundation Trust - Trust HQ
Feedback Rating
Based on 58 reviews
Reviews (58)
Excellent Service
unknown
August 30, 2018
Excellent Service
Great Service
unknown
August 30, 2018
Great service
Great Staff
unknown
August 30, 2018
Great Staff and services.
Little support for people with LD
August 2, 2018
Went to BSMHFT Northfield centre to be assessed to get support. GP referred me to this service. I was told that I am not eligible for support there. They told me that they can’t treat me because I have a learning disability. I am diagnosed with moderate depressive disorder and I am getting medication for it. They have had to up my medication but I have not received any talking therapy for over 10 months now. My mental health is deteriorating because I am not getting appropriate help. My GP has tried to refer me to alternative services without luck. The only alternative would be to get support from the learning and disability service but I have been treated very badly by them and I am not able to even thinking about going back as its too upsetting. They also don’t have any psychiatric doctors. I just want a female psychiatric doctor.
I would like more support
April 4, 2018
Sometimes the treatment is working and sometimes it is not. I am seeking treatment, however, I feel if I had more support it would help.
We don't have a choice!
November 23, 2017
Have suffered severe anxiety/depression, improved recently but still in need of care.
Good things:- CERT Team Visit weekly. CPN/Care co-ordinator in contact fortnightly. I can phone any time and will be called back. Usually the person calling is supportive and helpful. I have a care plan and my medication is managed and reviewed. I feel listened to.
Bad things: - Went to A&E on Sunday. I was told I would be contacted or visited Monday. No contact was made. I phoned at night and nobody phoned back. I phoned again and found that someone had phoned an inaccurate mobile number and had not bothered to phone landline (both numbers were given). I got no contact until Thursday the following week. No care plan offered, I had to insist on getting one. It should be suggested routinely. CERT not available until October due to holidays, sickness and staff shortages. Endless waiting time for psychotherapy!
Good things:- CERT Team Visit weekly. CPN/Care co-ordinator in contact fortnightly. I can phone any time and will be called back. Usually the person calling is supportive and helpful. I have a care plan and my medication is managed and reviewed. I feel listened to.
Bad things: - Went to A&E on Sunday. I was told I would be contacted or visited Monday. No contact was made. I phoned at night and nobody phoned back. I phoned again and found that someone had phoned an inaccurate mobile number and had not bothered to phone landline (both numbers were given). I got no contact until Thursday the following week. No care plan offered, I had to insist on getting one. It should be suggested routinely. CERT not available until October due to holidays, sickness and staff shortages. Endless waiting time for psychotherapy!
Not getting proper treatment
Mental Health
September 28, 2016
Since four years I am getting treatments, but my depression and anxiety is worse. I need proper care and help.
Very efficient and friendly staff
July 24, 2014
Lovely across the whole hospital. Very clean.
