Reviews (838)

A clean hospital

November 20, 2023
A nice and clean environment and the staff are very helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to receive your positives feedback and will share this with our colleagues.

Best Wishes, the Patient Experience Team.


Provider responded

Always been supportive and informative

November 20, 2023
They have always supported us. My 3 year old son spent his first year in this hospital because he was born with a very serious health condition. The doctors and nurses are excellent and provide full information and support with regards my son's condition.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you always felt supported, and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good facilities for children

November 20, 2023
It's a very good hospital with excellent facilities for children. They have got a good playing area and facilities to keep children busy whilst waiting.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with our Facilities team.

Best Wishes, the Patient Experience Team.


Provider responded

Excellent staff and hospital

November 20, 2023
A very good hospital with excellent staff.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience.

Best Wishes, the Patient Experience Team.


Provider responded

The wait for blood tests take so long

November 20, 2023
We were seen by a consultant on time but waiting for bloods to be taken for the last 1 hour. I have no clue why they are taking so long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

They don't explain what the medication is

November 15, 2023
They don't say much they just prescribe medication. They don't tell me what it is.
She can't stop scratching. It isn't very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. . Please do contact us at bwc.pals@nhs.net if you require any support/clarity from the clinical team on the medication provided. Alternatively you may wish to contact the clinician's secretary directly who may also be able to assist.

Best Wishes, the Patient Experience Team.


Provider responded

A long wait to see the doctor for 5 minutes

November 14, 2023
Helpful but you have to wait a long time and see the doctor for 5 minutes and then you go home. It's a long wait for such a short time spent with the doctor. On the other side it is good as it shows there isn't anything serious though.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that had a positive experience. However, we are sorry to hear that you experienced a long wait to be seen.

Best Wishes, the Patient Experience Team.


Provider responded

Was seen at A&E within 30 minutes.

November 14, 2023
I took my 3 year old son to A&E and was seen within 30 minutes. Very good service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Emergency Department team.

Best Wishes, the Patient Experience Team.


Provider responded

Great care and provided excellent support.

October 25, 2023
My 6 month old daughter in ward 10 for 3 months and they took great care and provided excellent support to her and the family.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with ward 10 .

Best Wishes, the Patient Experience Team.


Provider responded

They have improved my sons condition

October 25, 2023
The treatment provided here has helped in improving my sons condition. The staff are amazing and I can get appointments very easily.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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