Reviews (838)

Long waits and no snacks available.

October 17, 2023
there was a 3.5 hour wait at the Children's A&E. There's no vending machines for the child or parent. More importantly there are no snacks. Juice is supplied but a trolley service would be good even if you had to pay. You don't want to miss being called to go and get food.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Please be assured, we will share your feedback directly with the service.

Best Wishes, the Patient Experience Team.


Provider responded

Delays in results and care.

October 16, 2023
I use the hospital for my child who has epilepsy. Its is a new medical condition diagnosed within the last 2 years. They were admitted to A&E then hospital admission for follow up care. I am constantly having to chase results and appointments. MRI results from the May examination were only given back in October. There are delays in care and the care plan. The medical attention received was good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience .

Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Long waiting times but it's fine.

October 12, 2023
The hospital is fine, the doctors are okay. the waiting time is always long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children's Hospital.

Best Wishes, The Patient Experience Team.


Provider responded

Very good. No issues.

October 12, 2023
They used to be very good but now I have to come to the QE. I've never had any issue with them.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children's Hospital.

Best Wishes, The Patient Experience Team.


Provider responded

They are okay.

October 10, 2023
I have a disabled daughter who was in the hospital. they are okay.
Anonymous

Good experience

October 10, 2023
Long time coming here. Good experience. My daughter had COVID and was admitted here and now she has problems with her tonsils, so now we're here today for ENT. Staff are good. This appointment has come too late though as she's had issues 3/4 times and I call and they take a long time.
Anonymous

Choice of appointment times.

October 10, 2023
I was referred on to ENT from my GP in March and they said it could be up to a year wait, and I got an appointment today. Text message was sent through for the appointment today or one in October and we chose the earlier one.
Anonymous

Staff are amazing.

October 10, 2023
I've been here quite a lot. Amazing to be honest with you. Phlebotomist is amazing with my severely disabled child. Other staff members are good. All of them are great, neurologist, haematology clinic, epilepsy nurse, all of the staff are amazing. The play worker will always help with getting us seen sooner too as it is hard for my son to sit there a long time.
Anonymous

Taken care of us really well.

October 10, 2023
Been before and it's been fine. They send the appointments out in good time. Had a few operations and they've been really good at explaining everything really well. They've looked after my son well. They've taken care of us both really well.
Anonymous

Can't complain. Everything has been alright.

October 10, 2023
Everything's been alright. The staff, waiting times, everything has been alright. Can't complain really.
Anonymous

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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