Reviews (1079)

The service has always been excellent

Outpatients
December 16, 2019
My son has been under the care of Birmingham Children’s Hospital since he was born – 17 years ago.
The service has always been excellent - whether as an outpatient, on a ward, or in oncology.
The doctors and nurses are always very caring and nurturing and willing to take on any concerns, worries or queries raised by parents.
All receptionists / call handlers and admin staff I have dealt with have been equally as excellent in all aspects.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience of our Outpatients department, on our Wards and visiting our Oncology clinic at Birmingham Children's Hospital. It is wonderful to hear that your family have received excellent service over the past 17 years of visiting our Hospital. As a trust we hold our trust values in the centre of the care we provide to our patients and families and it is lovely to hear that our staff have been compassionate and caring during each visit. We will share your kind comments with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.


Provider responded

Very caring and professional

Outpatients
December 16, 2019
First came to this hospital in 2003 found doctors & nurses to be very caring, professional and find the same caring attitude in 2019.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is really fantastic to hear that over the span of 16 years that our staff are still providing an excellent service to your family and that our staff have been caring and compassionate during each visit. We will share your kind comments with our Main Outpatients Team to ensure they receive praise and recognition for their high level care and dedication to our patients and families. Best Wishes, Patient Experience Team.


Provider responded

Waiting times are short

Outpatients
December 16, 2019
The ticket system is good and waiting times are short.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that the ticket system is working efficiently and that the waiting times remain short for you. We will share your kind words with the Main Outpatients Team. Best Wishes, Patient Experience Team.


Provider responded

Excellent staff / Excellent Communication

Outpatients
December 16, 2019
At this trust, all the staffs that attended to my son were excellent, empathetic and professional. Excellent communication was demonstrated regarding the procedure.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is brilliant to hear that you have received excellent care and that all staff have been compassionate and considerate. As a trust we recognise how important communication is and it is great to hear that you have received good communication regarding your son's procedure. We will share your lovely words with our Main Outpatients Team. Best Wishes, Patient Experience Team.


Provider responded

Very understanding and caring staff

December 16, 2019
BCH has been truly amazing and efficient regarding the treatment of our son's spinal tumour. Very understanding, patient, supportive and caring staff.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that you our staff have been understanding, compassionate and supportive during a difficult time for your family. It is absolutely fantastic to hear that you have received excellent service from our Hospital. We will share your heartfelt comments with our Oncology Clinic Team so they can be recognised and praised for their dedication to our patients and families. Best Wishes, Patient Experience Team.


Provider responded

Very pleased by the service received

Outpatients
December 16, 2019
Very pleased with the way they deal with their patients. Only thing that they didn't keep to was the follow up appointment after my son was admitted to hospital. He should have been seen three weeks later but the appointment was two months after. The facilities are very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that you are pleased with the service provided by our Hospital and that you are happy with the facilities available. It is disappointing to hear that your son's follow up appointment was delayed by two months. If you have any further concerns with your son's care and treatment please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve any issues you have currently or in the future, You contact our PALS team on 0121 333 8403 or alternatively on bwc.patientexperience@nhs.net. We will share your comments with the Main Outpatients Team. Best Wishes, Patient Experience Team.


Provider responded

Excellent service

December 16, 2019
Excellent service and great care.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that you have received an excellent service and great care. We will share your nice feedback with the Main Outpatients Team . Best Wishes, Patient Experience Team.


Provider responded

Good service and respectful staff

Outpatients
December 16, 2019
Good service and respectful staff. Plenty of help and support available. Excellent doctors and nurses.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is lovely to hear that you have received good service and that all staff have been respectful and supportive to your family. We will share your kind words with our Main Outpatients Team so they can be praised and recognised for their dedication to our patients and families. Best Wishes, Patient Experience Team.


Provider responded

Everything good apart from parking

December 16, 2019
Everything good apart from parking. Exceptional staff, convenient location and great facilities.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Main Outpatients Department at Birmingham Children's Hospital. It is wonderful to hear that you have received excellent care from our staff and that you are happy with our facilities and our location. It is a shame to hear that you are not happy with our car parking facilities. We will share your feedback with our Main Outpatients Team and with our trust as a whole. If you have any further concerns with car parking please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve your concerns. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.


Provider responded

Outpatients department is very clean

Outpatients
December 16, 2019
Outpatients department is very clean, with nice seating and other facilities. Everything is very well signposted and reception staff are excellent.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that you are very happy with the layout and that you are happy with the cleanliness of the environment of the waiting room. It is lovely to hear that you have received excellent service from our Main Outpatients reception team. We will share your kind words with our Main Outpatients Team and Domestics Team to ensure they receive praise and recognition. Best Wishes, Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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