Reviews (1201)

Great treatment received

June 15, 2022
Great treatment received from lovely team over the years.
Anonymous

Letters don’t reach on time

June 15, 2022
Letters don’t reach on time. I got the appointment letter yesterday so more active communication is needed.
Anonymous

Reply from Birmingham Childrens Hospital

I am sorry to learn that your experience was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team


Provider responded

5 star service

June 15, 2022
5 star service provided by the hospital except parking.
Anonymous

I am very impressed

June 15, 2022
This is my 6th visit and I am very impressed by the quality of service provided.
Anonymous

Better choice of food for children in canteen

June 15, 2022
Better choice of food for children in canteen. Last time I waited for 2 hours to get my medicines from the pharmacy.
Anonymous

Reply from Birmingham Childrens Hospital

I am sorry to learn that your experience was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. We would be keen to learn more from your experience and find ways that we can improve our food offering and waiting times for medicines. Best Wishes, Patient Experience Team


Provider responded

They have improved everything

June 15, 2022
I am coming here since last few years and they have improved everything over the time.
Anonymous

Quite happy

June 15, 2022
Quite happy with the level of service provided.
Anonymous

Hospital is good

June 15, 2022
Hospital is good but communication between departments needs to be improved.
Anonymous

Reply from Birmingham Childrens Hospital

I am sorry to learn that your experience was not to our usual standard, in regard to communication. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team


Provider responded

Its horrible to find any parking

June 15, 2022
Its horrible to find any parking and when you find one its very expensive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for sharing your feedback. Sadly 'on road' parking in the city centre is limited and costly. We do have an agreement with local NCP car parks who offer a discounted rate to people coming to our hospital. If you park at the Dalton Street (Londonderry House) or Royal Angus NCP car parks you can present your car park ticket at our welcome desk, where the ticket will be validated to give you a reduced rate. Best Wishes, Patient Experience Team


Provider responded

Everything is good

June 15, 2022
This is my 5th visit everything is good except long waiting times.
Anonymous

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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