Reviews (1416)

Left in waiting room with no information

Accident and emergency services
March 28, 2023
Send to A&E at 9:30pm left at 8am. Left in waiting room with no information. They gave us info and helped in the end, it’s a long process.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Waited 3 hours which is normal I guess

Accident and emergency services
March 27, 2023
Fine A&E dept waited 3 hours which is normal I guess. Was seen by junior doctor and they were good with him.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

It’s good

March 24, 2023
It’s good A&E. didn’t have to wait long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

We had a terrible experience

Accident and emergency services
March 23, 2023
We had a terrible experience, it should be a nice experience, don’t forget children are ill. He has phobia of needles. Took a long time to have the drip taken out. They said we could leave and still had a drip in. they did apologize.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Needs a shop here with food etc

March 23, 2023
Had appointment with doctor and they sent him to A&E, ended up being admitted and on drip. He was really poorly. Needs a shop here with food etc. if you are a single parent need to have basic things .
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Staff are good and activities for kids

March 9, 2023
Been good today. They saw him quite quickly. He likes coming here, I think. He likes the activities they do and the staff are good too. Always good here I say.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good at information sharing

March 9, 2023
My sister had an operation for talipes a couple of weeks ago as she has club feet. She's had about 8 operations since birth. They were good at sharing information and letting us know what was going on.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Always give right information

March 9, 2023
It's our first visit for my child today, but the receptionist was lovely. They send text messages and letters are sent in the post prior to the appointment. We were referred from Manor Hospital and have been waiting quite a few months, I've had to chase what was going on as its a problem that's been going on for too long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Can't fault them

March 9, 2023
We used the ENT department and my daughter has a scan done. Been here years, they're brilliant can't fault them, they're fantastic, they're always really helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I like the hospital and entertainment

March 9, 2023
They give you entertainment whilst you wait for your appointment. It's my first time here but I like it.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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