Birmingham Childrens Hospital

Feedback Rating

Based on 1416 reviews
Leave your feedback
NHS patients accepted

Reviews (1416)

Never had any issues here.

Outpatients
July 10, 2024
We have been coming here since my daughter was born because of her heart condition. Never had any issues getting appointments and the staff are cooperative.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.

Provider responded

Polite staff but nightmare parking

July 10, 2024
We had a few months wait for an appointment. The staff are polite but travelling here is a nightmare and no parking.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear you found staff to be polite however, we are sorry to learn that you experienced difficulty with parking and will share on your feedback.

Best Wishes, the Patient Experience Team.

Provider responded

Great staff

Ear Nose and Throat
July 10, 2024
It has taken 8 months for the ENT referral. They kept sending messages to say she was still on the list then sent an appointment letter 3 weeks before her appointment. We have checked in which was easy. Staff have been great.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.

Provider responded

Sometimes helpful, sometimes not

Outpatients
July 10, 2024
Staff are sometimes helpful and sometimes not. Today the staff didn't know how to handle my daughter when her bloods were being taken.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.

Provider responded

Just sitting waiting

July 9, 2024
Just been sitting here for over half an hour waiting to be seen. The staff are fine but it was very busy getting here and the parking is awful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.

Provider responded

Very busy, limited staffing levels

Accident and emergency services
June 24, 2024
Very busy with limited staff. My son was initially seen by a nurse and then seen 2 hours later by a doctor for a full examination.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.

Best Wishes, the Patient Experience Team.

Provider responded

Seen within an hour

Accident and emergency services
June 18, 2024
My son fractured his hand and we went there. He seen within an hour and the treatment was excellent.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback .

Best Wishes, the Patient Experience Team.

Provider responded

An overall positive experience.

Accident and emergency services
June 18, 2024
I went there twice and initially they were very busy but my son was seen by a nurse and given medication. After 2 hours the consultant examined him. The experience was overall positive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re thrilled to learn you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.

Provider responded

I am happy with the service provided.

June 18, 2024
My child was an inpatient for 6 months for a genetic condition. The treatment has been excellent. I am happy with the service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you found the treatment you have received to be excellent. we will share on your feedback.

Best Wishes, the Patient Experience Team.

Provider responded

Happy with the treatment

June 18, 2024
We visit each year for check ups for cleft lip. We are happy with the treatment and service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.

Provider responded

Leave your Feedback

Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

Share this rating