Birmingham Community Healthcare NHS Trust

Feedback Rating

Based on 71 reviews
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NHS patients accepted

Reviews (71)

The staff are good but the system isn't

Outpatients
April 15, 2025
I wasn't impressed at all with the early intervention team. I didn't have any problems with the people on the front line as they were brilliant and the physios were brilliant. As a system their right hand doesn't know what their left hand was doing.
Anonymous

Easy to see

Paediatrics/children services
March 25, 2025
The HV is easy to see and sent my 2 year old for further tests to do with autism.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback about our Health Visiting service, it's very much appreciated. If you'd like to tell us more about your Health Visitor, so that we can share your comments, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Told me to use the internet

Paediatrics/children services
March 19, 2025
The paediatrician told me to use the internet to find more information following my daughter's diagnosis for autism/ADHD.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback about our Community Paediatrics service, we're very sorry that the experience for you and your daughter was not positive. If you'd like to tell us more so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Great this time

Paediatrics/children services
March 11, 2025
The health visitor was great this time. She was so understanding when I burst into tears. Honestly really nice and she wasn't in a rush to leave the house. She told me to call if I needed anything. I did have to call her because I couldn't get in at the GP and the HV managed to get me in with the GP.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very much appreciated and will be shared with the BCHC Health Visiting Service. If you'd like to tell us more about the Health Visitor you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Community health is poor

March 4, 2025
Elderly mother discharged from hospital with many medical issues. Find the support offered by palliative care, GP and district nurse very poor. Get passed between all saying contact other as there specialty. Meanwhile my mother and I (carer / daughter) suffer. I find the system very poor so results in A&E visits which should be dealt with at home care. Community health is very poor.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback and we're very sorry that your, and your mother's, experience of our community nursing service has been poor. If you would like us to look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Had to go private

Paediatrics/children services
February 5, 2025
I had to go private for a diagnosis for my son as they said he would be in year 6 by the time they would do one. He would not have thrived at school and failed with no support.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, and we're very sorry your experience was not a positive one. If you'd like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

They did assessments

Paediatrics/children services
February 5, 2025
They came out and did an assessment (EHCP) that is all that has been done. The clinical partners are really good. They carried out the diagnosis.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very much appreciated and will be shared with staff. If you'd like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Inadequate and understaffed

Occupational therapy services
February 5, 2025
OT is inadequate, they see you once every 6 months and give a you a six page leaflet that gives you a run down on what to do. It's all under resourced and understaffed. Totally underfunded. They can't give my child want she needs. Therapy provision is way way way too little.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback about paediatric OT and we're very sorry that your experience has not been positive. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Given leaflets

Paediatrics/children services
February 5, 2025
The school nurse spoke to them last year and we found out my daughter was on a pathway, which we never knew. We got some leaflets to support but there is no clear outline whilst we wait for assessments.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to tell us about your experience with the School Nursing Service. If you'd like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Sent on our way

Occupational therapy services
February 5, 2025
It took a while to get sensory support and occupational therapy for my child. We were given leaflets and then sent on our way.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very important to us and we're sorry that the experience for you and your child was not entirely positive. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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