Birmingham Community Healthcare NHS Trust

Feedback Rating

Based on 71 reviews
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NHS patients accepted

Reviews (71)

Long waits for referrals and diagnosis

Paediatrics/children services
February 5, 2025
Referral was made when he was 3 and it took over a year and a half. He has seen speech and language, psychiatrists, children centre etc etc for them to make decisions and he is now 9. When he was finally diagnosed it was simply half a page and then nothing. Good luck with your life.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, and we're very sorry that the experience for your son and you has not been positive. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Provide us with information

Paediatrics/children services
February 4, 2025
Community nurses visit us regularly and carry out all of the checks, providing information all of the time.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for telling us about your experience with our Community Nurses, it's very much appreciated. If you'd like to tell us which team visits you so that we can share your feedback with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Really really good.

Outpatients
January 14, 2025
The nurses were excellent and gave excellent advice. It has been good to be able to contact them when needed. Really really good.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback. If you'd like to tell us more about the nurses who cared for you so that we can share your lovely comments with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Just amazing

January 6, 2025
The palliative team from Perry Trees were amazing. They supported my husband all the way through until his last day. They were so caring, kind and thoughtful. They were just amazing.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for taking the time to tell us about your husband's care at Perry Tree Centre. Your feedback is very much appreciated and will be shared with the team there.

Patient Experience Team

Provider responded

Excellent staff

Outpatients
October 29, 2024
My appointment was not followed up on time it was delayed, it wasn't anyone's fault though, the staff are excellent.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to tell us about your experience, it's very much appreciated. If you'd like to tell us more about which service your appointment was with, we can share this with the staff.

Patient Experience Team

Provider responded

Good, helpful staff

Outpatients
October 29, 2024
It has been good. This is my first time here and I was seen quickly. The staff are good.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it's very much appreciated. If you can tell us more about which service/team cared for you, we can share this with the staff. Please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Brilliant

Outpatients
October 29, 2024
Podiatry has been brilliant. I had insoles fitted. They gave me fantastic information and communication. No long wait either.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it's very much appreciated and will be shared with staff.

Patient Experience Team

Provider responded

Made no difference.

October 1, 2024
The home physio were coming out to my house 5 days a week but it made no difference.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback. If you would like to tell us more about your experience, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Provider responded

They never complain.

October 1, 2024
The district nurses never complain. I feel guilty calling them in the middle of the night when I had the catheter and needed help with it.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your kind comments. We always appreciate feedback and this will be shared with staff.

Provider responded

They came out within 2 hours.

September 30, 2024
The early intervention team came out within 2 hours of me calling them to refer to the frailty team. I can't praise them highly enough.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it's very much appreciated and will be shared with staff.

Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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