Birmingham Community Healthcare NHS Trust
Feedback Rating
Based on 57 reviews
Reviews (57)
Great experience
Outpatients
March 22, 2021
Really quick service, staff were fantastic and really welcoming. Very COVID secure
Good staff but poor service overall
Paediatrics/children services
March 15, 2021
Staff provide a good service. However, the healthcare trust are telling staff to sign off children with Speech and Language Disorders after a handful of sessions to reapply leaving a term in between blocks of therapy. This is artificially reducing waiting lists for SLT which were years long before. I tried to raise this with one of the governors who lives locally and he did not want to know.
Service has been closed for months
July 24, 2020
The Podiatry service has been closed for months and no emergency service.
Worked well during lockdown
July 20, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Community nurse phoned to arrange visit for catheter change & explained how they are still visiting essential patients also to ignore a letter that may arrive saying they would no longer be able to visit during the current situation. Very good service based at castle vale.
Answer: Community nurse phoned to arrange visit for catheter change & explained how they are still visiting essential patients also to ignore a letter that may arrive saying they would no longer be able to visit during the current situation. Very good service based at castle vale.
Lovely podiatrist
February 26, 2019
Birmingham podiatry service - Summerfield Primary Care Centre - I was referred by my GP promptly and got an appointment within 2 weeks. Lovely podiatrist. Orthotics have made a much difference – pain free walking. It was great how clearly everything was explained and great advice / exercises given. And was called 2-3 times for checks. The insets in my shoes have made a huge difference to pain in my toe points.
No help & Little Support
Speech Therapy
October 8, 2018
My son has been discharge twice from this service even though my child is not verbal. The service is also very poor in working with parents and teaching them how to help their children. They should do a workshop for parents to teach us what to do then we can learn how to help our children to speak. I have been able to find services that can help my child and I have been able to access these services because I am a proactive parent and educated. But other parents and people I know are unable to get any help and are missing out because of lack of information and help. This is especially difficult for people new to the country with no English. They do not know where to get support when they have children with support needs. My neighbour is new to the country and has a child with autism, and I had to help her on where she could get support.
Response to phone calls is poor
Wheelchair Services
June 7, 2016
Details are taken over the phone, but time to react to problems is too long.
