Dear Mr Bevington
I am so very sorry for the time it has taken to respond to your feedback; unfortunately this has only been notified to me today. I am also very sorry you experienced delays in responding to your telephone call, and I would welcome the opportunity to find out more about this situation (for example, which service were you calling, what day / time (if you are able to remember), which number did you dial). I appreciate that after this amount of time you may not remember or may not be interested in pursuing the matter, but if you are still willing to get in touch please phone me on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk and I will be happy to look into what happened.
Once again, I apologise for the poor impression you have been left of the service by the delay in responding to your call, and look forward to hearing from you.
Kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
