Reviews (57)

Did not see a health visitor for a long time

Paediatrics/children services
October 25, 2022
Haven't seen a health visitor until son was 2.5 years old - did 1 year old review on the phone, should be able to see them earlier to do reviews and give info. Not much awareness on sepsis in children considering they're high risk. Having more information on signs and symptoms.
Anonymous

Reassuring

Paediatrics/children services
October 19, 2022
I recently had a daughter and the midwife and health visitor came out. She was brilliant. She also weighed my older son and gave me that reassurance I needed.
Anonymous

Shocking health visitor care

Paediatrics/children services
October 19, 2022
Never had a health visitor or midwife come to the house for my son who is now two. His care has been shocking. 1 year review and 2 year review were both over the telephone.
Anonymous

This approach is not helpful at all

September 15, 2022
Physiotherapy support should be on regular basis not only by showing pictures of what to do and then see you after a month. This approach is not helpful at all.
Anonymous

Community nurses come on Thursday

September 14, 2022
Community nurses come on Thursday and change dressings.
Anonymous

You can’t speak to anyone

October 7, 2021
During covid has only seen crisis patients which has impacted on a significant patients not being seen for any service and causing more service users to go into crisis. When you ring the service you can’t speak to anyone who knows anything about you and you are invisible just because you are not in crisis.
Anonymous

I will never ask for help again

Occupational therapy services
July 6, 2021
Occupational therapy services - Person sent to look at my situation was extremely rude, insulting, and spoke to me like I was something he had scraped of bottom of his shoe. I will never ask for help again.
Tony

Reply from Birmingham Community Healthcare NHS Trust

Tony, I am really to sorry to hear about your poor experience from one of our services, please can you make conatct so we can discuss further , as this is not the level of sevice you should have recived.
Please contact Anne Pemberton, Patient Experience Opertaional Manager either my phone or email, details below -
anne.pemberton3@nhs.net
07713089574


Provider responded

Fantastic support Birmingham & Solihull Early Intervention Service

April 26, 2021
Fantastic support, caring, available,
Tonya sillman

Reply from Birmingham Community Healthcare NHS Trust

Please accept apologies for late response. Thanks you for taking time to give this lovely feedback, I will ensure that the Early Intervention Service lead are made aware.
Anne Pemberton. Patient Experience Operational Manager


Provider responded

Knowledgeable, friendly and helpful Kings Norton Diabetes Care Team

April 20, 2021
Diabetes specialist has enabled me to improve my Diabetes care. She is very knowledgeable, friendly and helpful.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Please accept apologies for late response. Thanks you for taking time to give this lovely feedback, I will ensure that the team are made aware.
Anne Pemberton. Patient Experience Operational Manager


Provider responded

Great Community Physiotherapy service

April 14, 2021
I had a great service. They've had to make a lot of changes as a result of the coronavirus but I still managed to get seen remotely. It was very convenient being seen on my ipad and not having to spend ages looking for a parking space
Anonymous

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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