Birmingham Community Healthcare NHS Trust
Feedback Rating
Based on 71 reviews
Reviews (71)
Explain everything very well.
May 29, 2024
I have come here a couple of times. I'm under here until I hear from the specialist and they decide what to do. Explain everything very well and why their doing what they're doing.
Staff are good
Outpatients
May 29, 2024
I waited a long time for the doctor to see me. They are good. Sometimes it can be good, sometimes bad. My shoulder and knee are getting better.
The staff are very nice here
Outpatients
May 29, 2024
You have to wait past your time. My husband is diabetic and they sent him here. Fairly quick referral, staff are very nice and explain what they are doing when they are doing it.
It's okay here
Outpatients
May 29, 2024
The service is okay here. I see the same person when I come. My GP referred me and it didn't take too long.
Not seen the same nurse twice.
May 13, 2024
I haven't seen the same nurse twice in 7 months. I have to explain things again, each and every time. I still need care for a catheter, to be reviewed and seen on a 3 month basis.
Been brilliant
Speech Therapy
April 29, 2024
We are having help provided to help with speech due to hearing loss. There seems to be more help now for Speech and Language therapy. They have been brilliant.
Problems getting medication
February 12, 2024
Only some tissue viability nurses can prescribe dressings. When more medication needs to be ordered the GP says its not on their list when it is. So we then have to go back to TVN and get it prescribed again.
Care in the community is much better
January 17, 2024
The children's centre (Frankley) health visitor's have been really good. My health visitor has been very good in particular. It's been up to us how often we saw her. Overall they were keeping an eye on his weight. Care in the community is much better.
Bad communication
August 7, 2023
The complex care team were not good with us. The carers were nice but the management was not good at all. They didn't send carers, didn't communicate with us and wouldn't send carers for weeks. I have another child that I have to take to school and they wouldn't let me know, they just weren't good.
It was a struggle to get GP to send nurse
July 21, 2023
To get 17 staples out had to wait for 14 days for district nurse. It was a struggle to get GP send one out. So much backwards and forward with both hips. They told me to come down, they did come out and they were brilliant, but lack of communication between the teams.
