Birmingham Dental Hospital

Thank you for giving feedback on your recent visit to Birmingham Dental Hospital. I am sorry you were asked to wait and then had to ask a member of staff for an update only to find you had been overlooked. I can only imagine with an anxious child, any unnecessary long wait will have left you with a disappointing impression of the service offered. I do hope any future visits are more positive, and look forward to receiving further feedback should you visit the hospital again.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback. The acoustics in the main atrium mean that when staff call patients into clinic it can be quite difficult for some patients to hear. As a result of your feedback we have reminded staff of the need to move towards the seating and to project their voices, repeating the name a few times to avoid being unheard. We are also looking at how we can use the available display screens to help in alerting patients to anticipated waiting times so they know if they have time to visit the café or restaurant should they wish to and be back in the waiting area in time to be called.

Thank you again for your feedback and the useful reminder that staff are not always calling patients loudly and clearly enough to be heard.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give feedback about your visit to Birmingham Dental Hospital. I am sorry if you did not find the signage as you would expect, and have forwarded your feedback to the management team to review and make improvements where required. I trust your appointment went well and am pleased to read you found staff to be professional and good and waiting times also good.

Thank again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback about Birmingham Dental Hospital. It is good to read that you found staff to be very friendly and accommodating when you have visited.

Thank you again

With best wishes

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your lovely feedback about your experience of the clinical teams working at Birmingham Dental Hospital. If you wish to discuss your experience in any detail please email Alison.last@bhamcommunity.nhs.uk

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback about your experience of contacting the hospital about your appointment. I am sorry your call has been held in a queue waiting to be answered. The calls are answered by our in-house call centre but at times the volume of calls is such that the response time is longer than we would wish it to be. We continue to work to improve this, however if you prefer you are welcome to email the hospital via dental.hospital@nhs.net and leave a message about your appointment which avoids the need for you to wait in a call queue.

Thank you again for taking time to give your feedback

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback, and I am sorry if you found there to be a lack of facilities for children. Our children's services on the first floor do have a small play facility in the waiting area; however if you visited the unscheduled care (urgent care) service on the ground floor for a child to be seen, you may not have seen this.

Your comments have been shared with the management team who will look at whether it is possible to add a play area to the ground floor, and if this is not possible due to the limited space available, whether parents can be directed to the play area on the 1st floor whilst waiting.

Thank you again for taking time to provide your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback on your recent experiences when contacting and visiting Birmingham Dental Hospital. I am sorry you have experienced a wait for your call to be answered. There are times when the phone lines do get very busy and calls are held in a queue waiting to be answered. We are constantly working to improve this, and hope you will not be kept waiting so long in future.

Your feedback about signage has been passed to the management team for a response. The suite of rooms where x-rays includes our medical photography and clinical illustration service and is therefore known as the 'imaging' department rather than just x-ray. However, I fully accept this can be confusing for patients, and will ask for clinical staff to be reminded to advise patients to look for signs to 'imaging' rather than to 'x-ray'.

I am delighted to see that other than these issues you found the service and facilities to be good and staff to be helpful and supportive.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback on your recent visits to Birmingham Dental Hospital. I am sorry to read that you did not find it easy to access the building. I would welcome the opportunity to find out more about this so we can make improvements where necessary. Please do get in touch via email Alison.last@bhamcommunity.nhs.uk so that I can understand more about your specific experience.

Your comments in respect of the lack of variety of food and the prices has been passed to the manager responsible for this service. I am sorry you did not find sufficient variety, and hope you were advised to visit the restaurant on the 3rd floor where you may have found more of what you were looking for.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust