Birmingham Dental Hospital

Thank you for taking time to give your feedback about waiting times and waiting areas at Birmingham Dental Hospital.

We are currently looking at how we can make better use of the display screens to inform patients of waiting times, and staff have been reminded to move towards the seating area and to project their voice, repeating the name being called several times to avoid patients not hearing when they are called. Unfortunately the acoustics in the main atrium, particularly on the ground floor close to the café area, are not ideal and some patients have found it difficult to hear when they have been called.

It is important that if patients feel they have waited longer than expected for their appointment, and are worried they have missed being called, that they approach a receptionist or clinic staff member to check.

Thank you again for your very useful feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this lovely feedback about the waiting areas and facilities at Birmingham Dental Hospital.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your kind feedback about your experience of visiting Birmingham Dental Hospital. I am delighted to read that staff have been friendly and that you have not had to wait long to be seen.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this lovely feedback about your experience of visiting Birmingham Dental Hospital. It is good to know you have been several times and found the service to be good on every occasion.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about your visits to Birmingham Dental Hospital. It is a pleasure to read that you received an excellent service by friendly and professional staff - just how it should be.

Thank you again for taking time to feedback on your experience.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about your experience of visiting Birmingham Dental Hospital. The staff work hard to put patients at ease and explain all aspects of the assessment, care and treatment. It is good to know that this was your experience and that you found this helpful.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about your two visits to Birmingham Dental Hospital. I am delighted to read of your 5/5 review!

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving feedback about your son's appointments at Birmingham Dental Hospital, and I am pleased to read that you are happy with the staff and the service provided.

with kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for providing feedback about a previous visit to Birmingham Dental Hospital when you had an exceptionally long wait to be seen. Whilst it can be difficult for the clinical teams to always keep clinics running to time, it is very unusual to keep any patient waiting for this amount of time. If this was a recent experience, I would welcome the opportunity to look into the situation on that day, to understand why the delay occurred. If you wish to get in touch with me to give me your details, I would be happy to provide you with information about this. I can be contacted via email on Alison.last@bhamcommunity.nhs.uk

Thank you again for taking time to give feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust