Birmingham Dental Hospital

Thank you for your feedback about the good service but the poor acoustics at Birmingham Dental Hospital.

We are aware that there are times when patients find it difficult to hear names being called, especially on the ground floor, because of the design of the main atrium and the poor acoustics which exist. As a result of this and other similar feedback, staff have been when calling patients in to clinic, to move forwards towards the seating area and project their voice, repeating the name several times to be sure they are heard.

The software used for the clinic display screens is being looked at, to see how they can be used to display information to help patients know anticipated waiting times, and what to do if they have not been called in to clinic when expected.

I am grateful for your feedback as it reminds us that although the clinical care is good, the overall experience can be improved by improving how patients are called into clinic.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

I am so very sorry to read of your disappointing experience and the long wait caused by the nurse not receiving your x-ray form back into clinic. I am also sorry that the receptionist did not offer an apology for the error and oversight that occurred, and said to you that it would be the dental nurse's responsibility to apologise.

If you would like to contact me via email (Alison.last@bhamcommunity.nhs.uk) or phone (0121 466 7128) to give me details of the date and time of your appointment, and a description of the receptionist the matter will be addressed directly with him.

Once again I offer my apologies for the poor impression you have been left with, and I look forward to hearing from you in due course.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your great feedback about Birmingham Dental Hospital. As with all comments received, this feedback has been forwarded to colleagues at the hospital so they can see how their patients feel about the services they provide.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to provide feedback on your recent visit to Birmingham Dental Hospital. it is good to know you have found staff to be friendly, professional and caring. I am sorry you have found waiting times to be longer than expected, and would like to let you know that we are working to provide information about anticipated waiting times and the facilities available whilst waiting.

Your comment about making some appointments a telephone appointment is of interest, and has been shared with the management team to obtain a clinical view about how safe this would be and whether this is something that could be useful to both patients and clinicians.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give feedback on your recent experience of visiting Birmingham Dental Hospital. I am delighted to read that you were seen quickly in clinic and in the x-ray department. We are aware that there are currently no road signs to the hospital; however the management team have been made aware of your feedback and will raise your concerns with the city council who are responsible for road signs.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. It is good to know you have were seen quickly and you found the service to be efficient.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. I am sorry you had a 45 minute wait to be seen. Without more information it is difficult to look into this, however I would be happy to do so if you get in touch with me at your convenience. I can be contacted via email Alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback. I am sorry to read that you experienced a problem with your parking payment - you should not be charged if your stay was shorter than 20 minutes, and therefore I would welcome the opportunity to hear from you directly to take more details and to arrange reimbursement for an inappropriate 'fine'.

Please email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 to speak to me. I look forward to hearing from you in due course.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this positive feedback about your experience of visiting Birmingham Dental Hospital. It is good to read that staff have been efficient and the environment clean and comfortable.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about the facilities at Birmingham Dental Hospital. It is good to know you have found the parent / baby changing / breast feeding facilities useful and convenient.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust