Birmingham Dental Hospital

Thank you for your great feedback about Birmingham Dental Hospital. As with all comments received, this feedback has been forwarded to colleagues at the hospital so they can see how their patients feel about the services they provide.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to provide feedback on your recent visit to Birmingham Dental Hospital. it is good to know you have found staff to be friendly, professional and caring. I am sorry you have found waiting times to be longer than expected, and would like to let you know that we are working to provide information about anticipated waiting times and the facilities available whilst waiting.

Your comment about making some appointments a telephone appointment is of interest, and has been shared with the management team to obtain a clinical view about how safe this would be and whether this is something that could be useful to both patients and clinicians.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give feedback on your recent experience of visiting Birmingham Dental Hospital. I am delighted to read that you were seen quickly in clinic and in the x-ray department. We are aware that there are currently no road signs to the hospital; however the management team have been made aware of your feedback and will raise your concerns with the city council who are responsible for road signs.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. It is good to know you have were seen quickly and you found the service to be efficient.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. I am sorry you had a 45 minute wait to be seen. Without more information it is difficult to look into this, however I would be happy to do so if you get in touch with me at your convenience. I can be contacted via email Alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback. I am sorry to read that you experienced a problem with your parking payment - you should not be charged if your stay was shorter than 20 minutes, and therefore I would welcome the opportunity to hear from you directly to take more details and to arrange reimbursement for an inappropriate 'fine'.

Please email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 to speak to me. I look forward to hearing from you in due course.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this positive feedback about your experience of visiting Birmingham Dental Hospital. It is good to read that staff have been efficient and the environment clean and comfortable.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about the facilities at Birmingham Dental Hospital. It is good to know you have found the parent / baby changing / breast feeding facilities useful and convenient.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give your feedback about waiting times and waiting areas at Birmingham Dental Hospital.

We are currently looking at how we can make better use of the display screens to inform patients of waiting times, and staff have been reminded to move towards the seating area and to project their voice, repeating the name being called several times to avoid patients not hearing when they are called. Unfortunately the acoustics in the main atrium, particularly on the ground floor close to the café area, are not ideal and some patients have found it difficult to hear when they have been called.

It is important that if patients feel they have waited longer than expected for their appointment, and are worried they have missed being called, that they approach a receptionist or clinic staff member to check.

Thank you again for your very useful feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this lovely feedback about the waiting areas and facilities at Birmingham Dental Hospital.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust