Birmingham Dental Hospital

Thank you for your feedback about your two visits to Birmingham Dental Hospital. I am delighted to read of your 5/5 review!

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving feedback about your son's appointments at Birmingham Dental Hospital, and I am pleased to read that you are happy with the staff and the service provided.

with kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for providing feedback about a previous visit to Birmingham Dental Hospital when you had an exceptionally long wait to be seen. Whilst it can be difficult for the clinical teams to always keep clinics running to time, it is very unusual to keep any patient waiting for this amount of time. If this was a recent experience, I would welcome the opportunity to look into the situation on that day, to understand why the delay occurred. If you wish to get in touch with me to give me your details, I would be happy to provide you with information about this. I can be contacted via email on Alison.last@bhamcommunity.nhs.uk

Thank you again for taking time to give feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for providing feedback about your recent visit to Birmingham Dental Hospital. I am sorry your waiting time has been longer than 30 minutes on occasions. It can be difficult for the clinical teams to always keep clinics running to time; but if you would like to get in touch with me, I can look into why you have experienced long waiting times in the specific clinic concerned, and provide you with an explanation for the delays. I can be contacted via email on Alison.last@bhamcommunity.nhs.uk

Thank you again for taking time to give feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for providing feedback about your recent visit to Birmingham Dental Hospital. I am pleased to read you found staff to be friendly and that your waiting time was less than 15 minutes.

Thank you again for taking time to give feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving feedback on your recent visit to Birmingham Dental Hospital. I am sorry you were asked to wait and then had to ask a member of staff for an update only to find you had been overlooked. I can only imagine with an anxious child, any unnecessary long wait will have left you with a disappointing impression of the service offered. I do hope any future visits are more positive, and look forward to receiving further feedback should you visit the hospital again.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback. The acoustics in the main atrium mean that when staff call patients into clinic it can be quite difficult for some patients to hear. As a result of your feedback we have reminded staff of the need to move towards the seating and to project their voices, repeating the name a few times to avoid being unheard. We are also looking at how we can use the available display screens to help in alerting patients to anticipated waiting times so they know if they have time to visit the café or restaurant should they wish to and be back in the waiting area in time to be called.

Thank you again for your feedback and the useful reminder that staff are not always calling patients loudly and clearly enough to be heard.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give feedback about your visit to Birmingham Dental Hospital. I am sorry if you did not find the signage as you would expect, and have forwarded your feedback to the management team to review and make improvements where required. I trust your appointment went well and am pleased to read you found staff to be professional and good and waiting times also good.

Thank again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust