Birmingham Dental Hospital

Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. I am sorry you had a 45 minute wait to be seen. Without more information it is difficult to look into this, however I would be happy to do so if you get in touch with me at your convenience. I can be contacted via email Alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback. I am sorry to read that you experienced a problem with your parking payment - you should not be charged if your stay was shorter than 20 minutes, and therefore I would welcome the opportunity to hear from you directly to take more details and to arrange reimbursement for an inappropriate 'fine'.

Please email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 to speak to me. I look forward to hearing from you in due course.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this positive feedback about your experience of visiting Birmingham Dental Hospital. It is good to read that staff have been efficient and the environment clean and comfortable.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about the facilities at Birmingham Dental Hospital. It is good to know you have found the parent / baby changing / breast feeding facilities useful and convenient.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give your feedback about waiting times and waiting areas at Birmingham Dental Hospital.

We are currently looking at how we can make better use of the display screens to inform patients of waiting times, and staff have been reminded to move towards the seating area and to project their voice, repeating the name being called several times to avoid patients not hearing when they are called. Unfortunately the acoustics in the main atrium, particularly on the ground floor close to the café area, are not ideal and some patients have found it difficult to hear when they have been called.

It is important that if patients feel they have waited longer than expected for their appointment, and are worried they have missed being called, that they approach a receptionist or clinic staff member to check.

Thank you again for your very useful feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this lovely feedback about the waiting areas and facilities at Birmingham Dental Hospital.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your kind feedback about your experience of visiting Birmingham Dental Hospital. I am delighted to read that staff have been friendly and that you have not had to wait long to be seen.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for this lovely feedback about your experience of visiting Birmingham Dental Hospital. It is good to know you have been several times and found the service to be good on every occasion.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about your visits to Birmingham Dental Hospital. It is a pleasure to read that you received an excellent service by friendly and professional staff - just how it should be.

Thank you again for taking time to feedback on your experience.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about your experience of visiting Birmingham Dental Hospital. The staff work hard to put patients at ease and explain all aspects of the assessment, care and treatment. It is good to know that this was your experience and that you found this helpful.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust