Birmingham Dental Hospital

Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am sorry your previous appointment had to be cancelled, and that this led to a wait for your next appointment to be arranged. If you wish to get in touch with me, I would be happy to look into why the cancellation and delay happened - please email me via Alison.last@bhamcommunity.nhs.uk with your details to enable this to happen. Thank you for letting us know that our facilities were clean and staff were good and helpful during the visit.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that everything was as expected with a play area for children which is supported by the Trust's charities.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to provide feedback on your recent visit to Birmingham Dental Hospital. I am sorry you had a wait of an hour to be seen, and am very pleased to note that you found staff to be helpful and your overall experience was that the service was good.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that your problem was identified and resolved and that your overall experience was a positive one.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your valuable feedback. Unfortunately the acoustics in the very large atrium of the hospital makes it difficult for staff voices to carry effectively and therefore patients do not always hear their name being called. We are currently looking at how we can use the available display screens to better effect, and to ensure patients know when they have been called in to the clinic. In the meantime, staff have been reminded to project their voices across the waiting area, and to repeat the name several times.

Thank you again for your feedback.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your lovely feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that you had a very positive experience, especially in light of your son's individual requirements.

Should you wish for your feedback to reach the dental team who worked with your son on this occasion, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk with his details and I will ensure they receive it.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback on your recent visit to Birmingham Dental Hospital. I am sorry you found the signage for the toilets to be hidden by a banner and would welcome some more feedback about the location of the banner so that it can be moved quickly.

We are aware that the acoustics in the very large atrium can make the voices of staff difficult to hear when they call for patients. We will of course remind staff of the need to project their voices more and are currently looking to use the display screens more effectively encouraging patients to speak to a receptionist should they not have been called within 30 minutes of their appointment time.

Should you wish to discuss your experience in detail, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback on your recent visit to Birmingham Dental Hospital. I am sorry you have a delay of 45 minutes for your appointment and I am pleased to see you write that your overall experience was a good one.

Should you wish to discuss your experience in detail, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank your for taking time to post your feedback. All feedback is extremely valuable to us and can be used to help us recognise where we are doing well, and where improvements are needed. I am very sorry you have experience difficulties getting through to Birmingham Dental Hospital by telephone. Unfortunately we have experienced significant problems with our telephone system since moving to the new hospital, and have been working hard to identify and address these problems. In spite of improvement work undertaken so far, we are aware that some patients are still experiencing difficulties and I sincerely apologise on behalf of the hospital management team to any patients who have been affected by this.

Should you continue to have difficulties in contacting the hospital whilst the improvement work is on-going, please do contact the Trust Customer Service Team (formerly known as the PALS service) on 0800 917 2855 or email contact.bchc@nhs.net. Alternatively you are welcome to contact me directly by email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 and I will be happy to contact the hospital on your behalf, and to help to address any concerns.

Yours sincerely

Alison Last
Associate Director of Patient Experience

Dear Ms McGeoghan

Thank you for taking time to leave your feedback has been shared with colleagues at Birmingham Dental Hospital.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust