Birmingham Dental Hospital

Thank you for giving your feedback about Birmingham Dental Hospital. It is good to read that you found staff to be very friendly and accommodating when you have visited.

Thank you again

With best wishes

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your lovely feedback about your experience of the clinical teams working at Birmingham Dental Hospital. If you wish to discuss your experience in any detail please email Alison.last@bhamcommunity.nhs.uk

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback about your experience of contacting the hospital about your appointment. I am sorry your call has been held in a queue waiting to be answered. The calls are answered by our in-house call centre but at times the volume of calls is such that the response time is longer than we would wish it to be. We continue to work to improve this, however if you prefer you are welcome to email the hospital via dental.hospital@nhs.net and leave a message about your appointment which avoids the need for you to wait in a call queue.

Thank you again for taking time to give your feedback

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback, and I am sorry if you found there to be a lack of facilities for children. Our children's services on the first floor do have a small play facility in the waiting area; however if you visited the unscheduled care (urgent care) service on the ground floor for a child to be seen, you may not have seen this.

Your comments have been shared with the management team who will look at whether it is possible to add a play area to the ground floor, and if this is not possible due to the limited space available, whether parents can be directed to the play area on the 1st floor whilst waiting.

Thank you again for taking time to provide your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback on your recent experiences when contacting and visiting Birmingham Dental Hospital. I am sorry you have experienced a wait for your call to be answered. There are times when the phone lines do get very busy and calls are held in a queue waiting to be answered. We are constantly working to improve this, and hope you will not be kept waiting so long in future.

Your feedback about signage has been passed to the management team for a response. The suite of rooms where x-rays includes our medical photography and clinical illustration service and is therefore known as the 'imaging' department rather than just x-ray. However, I fully accept this can be confusing for patients, and will ask for clinical staff to be reminded to advise patients to look for signs to 'imaging' rather than to 'x-ray'.

I am delighted to see that other than these issues you found the service and facilities to be good and staff to be helpful and supportive.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback on your recent visits to Birmingham Dental Hospital. I am sorry to read that you did not find it easy to access the building. I would welcome the opportunity to find out more about this so we can make improvements where necessary. Please do get in touch via email Alison.last@bhamcommunity.nhs.uk so that I can understand more about your specific experience.

Your comments in respect of the lack of variety of food and the prices has been passed to the manager responsible for this service. I am sorry you did not find sufficient variety, and hope you were advised to visit the restaurant on the 3rd floor where you may have found more of what you were looking for.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback on your recent visit to Birmingham Dental Hospital. I am pleased to see your comment that the appointment system was very good, as we have worked hard to improve our appointment system over the last 12 months. It is also good to know that you found the receptionist to be very kind. Should you wish your feedback to be passed directly to the receptionist concerned, please do email me via Alison.last@bhamcommunity.nhs.uk with a description of the receptionist and the date you visited and I will be happy to pass your feedback to the individual.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback on your recent visit to Birmingham Dental Hospital. Staff work hard to give patients the most positive experience possible when visiting the hospital, and I am pleased to read you describe the service as really good and that staff were helpful.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for giving your feedback on your recent visits to Birmingham Dental Hospital. I am sorry you have experienced a wait to be seen in our Unscheduled Care service. This service is for patients who are unable to see their own dentist (or are not registered with a dentist) and is a very busy service. Patients who use this service are offered an appointment slot by NHS111. As it is not possible to predict how much time each patient will take to be assessed and treated, some waiting is unfortunately inevitable.

I am delighted to see that other than the waiting time you found the service and facilities to be 'super' and hope you have now fully recovered from your treatment.

Thank you again for your feedback.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that staff communicated well and you found our facilities to be good. I am sorry for the wait you experienced past your appointment time, and trust this was explained and an apology offered at the time. Whilst we do aim to see patients as near as possible to their appointment time, the quality of care is very important to us, and therefore there can be inevitable delays when/if patients take longer than expected and when a student requires advice from a supervisor or for their work to be checked before progressing.

Should you wish to discuss your experience in more detail, please do get in touch via email to Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust