Birmingham Dental Hospital

Thank you for your feedback on your recent visit to Birmingham Dental Hospital. I am sorry you found the signage for the toilets to be hidden by a banner and would welcome some more feedback about the location of the banner so that it can be moved quickly.

We are aware that the acoustics in the very large atrium can make the voices of staff difficult to hear when they call for patients. We will of course remind staff of the need to project their voices more and are currently looking to use the display screens more effectively encouraging patients to speak to a receptionist should they not have been called within 30 minutes of their appointment time.

Should you wish to discuss your experience in detail, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback on your recent visit to Birmingham Dental Hospital. I am sorry you have a delay of 45 minutes for your appointment and I am pleased to see you write that your overall experience was a good one.

Should you wish to discuss your experience in detail, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank your for taking time to post your feedback. All feedback is extremely valuable to us and can be used to help us recognise where we are doing well, and where improvements are needed. I am very sorry you have experience difficulties getting through to Birmingham Dental Hospital by telephone. Unfortunately we have experienced significant problems with our telephone system since moving to the new hospital, and have been working hard to identify and address these problems. In spite of improvement work undertaken so far, we are aware that some patients are still experiencing difficulties and I sincerely apologise on behalf of the hospital management team to any patients who have been affected by this.

Should you continue to have difficulties in contacting the hospital whilst the improvement work is on-going, please do contact the Trust Customer Service Team (formerly known as the PALS service) on 0800 917 2855 or email contact.bchc@nhs.net. Alternatively you are welcome to contact me directly by email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 and I will be happy to contact the hospital on your behalf, and to help to address any concerns.

Yours sincerely

Alison Last
Associate Director of Patient Experience

Dear Ms McGeoghan

Thank you for taking time to leave your feedback has been shared with colleagues at Birmingham Dental Hospital.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust