Birmingham Healthy Minds South Healthwatch Birmingham

Reviews (14)

Good staff but not right place for trauma

April 19, 2017

Assessment process involving senior trauma informed psychologists/psychotherapists could help narrow down appropriate people who would benefit from current service. Staff were great but not right service for me at all. Reluctant to refer to cmht or specialist services. More 'bottom up' social and soothing options and models wld help too

Anonymous

Reply from Birmingham Healthy Minds South

Thank you for your feedback, we will let the team know. We do offer more intensive therapies and if you feel you need these please discuss a referral with your GP to our CMHT. Alternatively our Customer Relations team on 0800 953 0045 can help put you in touch with someone to discuss this.

Takes a long time to get help

April 5, 2017

I've had three different screenings with differing information. I had no fixed address, so I kept having to be screened when I moved.

Anonymous

Reply from Birmingham Healthy Minds South

Screening takes place to offer the most appropriate treatment. Our Customer Relations team will be able to look into this matter if you could give them a little more detail. They are on 0800 953 0045.

Very poor, long waiting times

April 5, 2017

My son (18) has waited 2 years for evaluation on mental health assessment

D. Browning

Reply from Birmingham Healthy Minds South

This does not seem consistent with our usual treatment times. We would be able to investigate and offer some support if you could contact our Customer Relations team on 0800 953 0045.

Very unprofessional

April 4, 2017

I was treated unfairly and forgotten about.

Anonymous

Reply from Birmingham Healthy Minds South

We would need some more detail to look into this. If you could contact our Customer Relations team on 0800 953 0045 then we would be able to learn more and offer some help.

Birmingham Healthy Minds South

Reviews (14)

Good staff but not right place for trauma

Takes a long time to get help

Very poor, long waiting times

Very unprofessional

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