BMI The Priory Hospital

I have been a patient at BMI Priory Edgbaston since February 2021. The service and consideration given by the medical staff has been reasonable but not really satisfactory and feels like it is being to drawn out as my insurance company is paying the bills, i.e come back and see us again at such a time, we'll do this next time. So after numerous appointments, am still no further forward and my own doctor has been very surprised at the extended time frame. I made a formal complaint to their Clinical Services Director who stated they would investigate and a response would be within 14 days (under their own promised code of conduct). So after near 6 weeks of chasing, still no legitimate response despite their assurance and the reply I have had from that person was utter nonsense in relation to the complaint. They do not make you feel like a patient but just as a customer. Based on my own experience, I would not recommend.

phone call after phone call no help

About one year ago I got hernia while working out at gym and my GP booked an appointment for surgery at priory hospital. After my surgery nurses and doctors took good care of me and I just want to say thank you very much.

I am an NHS patient at this practice for knee replacement. I have had one knee replacement done before in 2017. That experience was great and going back for another one if I get NHS funding. I just feel that I am being treated slightly differently as I am not privately paying patient. I feel I’ve been left in the waiting room for longer than others.

waiting times could be improved