Boots Pharmacy - High Street Harborne

Excellent well stocked pharmacy with very helpful staff.

The pharmacist was only too happy to take time to sit and chat with me about my medication (explained it all to me), then gave me fantastic advice on The Menopause. Even though she had work to do she knew I wasn’t myself. She’s the best pharmacist in Birmingham and so kind and understanding. As are all the pharmacy and till staff. I’m glad i switched back to Tuesdays so I know my medication will be ready to pick up as soon as I go in. Well done ladies.

The staff are always under pressure but staff will go out of their way to help you. One of them is the most hardworking and always busy. As for the manager, she’s always too busy sticking her nose in the air and leaving early to get to know any customers properly. They don’t answer the phone because they’re always constantly busy. Carry on the fantastic work.

I didn't get to see to a pharmacist. I saw a trainee pharmacist. Gave me an option of going to see their pharmacist. But was nice.

Very bad

Had my prescription sent to Boots in Harborne. No answer to my phone calls, so went to the store. Staff said nothing had arrived but on reading other feedback on this page, it right to insist. Staff found my meds and said they had to prepare it, which took 15 mins. Not impressed and will go elsewhere next time.

I arrived to collect my prescription (having deliberately waited an extra couple of days after it was meant to be ready to ensure I would only need to make one trip), to find a hand-written sign on the glass screen of the pharmacy section telling me it would be closed between 1.30 and 2.30 due to staff shortages. It was 1.40 at the time, so I decided I would return at a different time the following day. Today I arrived at 3.45 and queued up along with other people. I got to the front of the queue to be told that actually they were now closed until 4.30. I was a little disappointed as it takes me half an hour to walk there and I suffer from sciatica as well as increasingly painful hip joints. I pointed out that they had been closed between 1.30 and 2.30 the day before... and the assistant merely pointed to the new handwritten sign on the screen. I asked when this had been put up and was told 'half an hour ago, sorry for the inconvenience, you can wait.'
I returned home without my meds once more. So having spent a total of 2 hours walking back and forth over two days, I still didn't manage to collect my prescription.
Not good enough really. How are customers supposed to second-guess what times the pharmacy might actually be open?

I get my prescriptions sent here but I will have no choice but to change. They don't answer the phone and then you make your way there to be told you should have called to check and that your prescription won't be ready for another day. You then go back the next day to be told its still not ready and to come back the following day but when you put your foot down they can magically have your prescription ready in 15 mins. People don't have prescription because they are not sick. Boots need to take a long hard look at their stores or maybe the management.

I had waited at pharmacy counter for 10 mins. When I asked if anyone was serving I was told to get to the back of queue who were waiting for Covid jabs. I am disabled and vulnerable I feel I was shown no respect at all

I had waited at pharmacy counter for 10 mins. When I asked if anyone was serving I was told to get to the back of queue who were waiting for Covid jabs. I am disabled and vulnerable I feel I was shown no respect at all