Bournbrook Varsity Medical Centre
Feedback Rating
Based on 48 reviews
Reviews (48)
Cover up
October 2, 2025
Editing medical notes without permission to cover up medical negligence.
Quick to respond
October 1, 2025
The GP is fast at responding. I got an appointment with the midwife really quickly. Quite responsive.
Reasonable adjustments
September 10, 2025
Asking for reasonable adjustments, but only if you don’t ask for them to be given. Because the surgery decides what you need. Even if it’s not in the best interest of the patient.
Medication
August 11, 2025
Been on medication for something that didn't even do anything.
This was due to a doctor opening up a discontinued repeat prescription. I have reported it further.
As a patient I was given the runaround, when the receptionist gave me wrong information regarding the pharmacy and my prescription.. Saying it was sent to the pharmacy and then it not being sent. This delayed me getting my medication
This was due to a doctor opening up a discontinued repeat prescription. I have reported it further.
As a patient I was given the runaround, when the receptionist gave me wrong information regarding the pharmacy and my prescription.. Saying it was sent to the pharmacy and then it not being sent. This delayed me getting my medication
I'm really happy with them
August 5, 2025
Always on the ball and does a lot for me. I can always get an appointment and has always been proactive with patient care. I'm really happy with them.
Polite, supportive and helpful staff
August 5, 2025
It was alright a few weeks ago when I went to get help with my depression. It has a lot of students there. A good service delivery and they send referrals quickly. The staff are polite, really supportive and helpful.
Dishonest
July 20, 2025
Registered manager dishonest and not reporting when her management team for negligence towards patients.
Acting without following policies. Not allowing patient choice, and refusing to follow NHS guidelines when dealing with patients.
Can’t get appointments with doctors due to all doctor’s now part time jobs. Surgery’s standards have dropped due to this and poor quality of care and management.
GP always running late due to patients with complex needs they claim. But notice GPs talking behind desk and rushing me because I raised it when I spoke to the receptionist.
Not professional at all.
Acting without following policies. Not allowing patient choice, and refusing to follow NHS guidelines when dealing with patients.
Can’t get appointments with doctors due to all doctor’s now part time jobs. Surgery’s standards have dropped due to this and poor quality of care and management.
GP always running late due to patients with complex needs they claim. But notice GPs talking behind desk and rushing me because I raised it when I spoke to the receptionist.
Not professional at all.
Can get same day appointments
June 17, 2025
You can easily get same day appointments and the staff are very helpful and kind.
Online system doesn't work
June 11, 2025
It's nice but the system that staff use doesn't always work. The appointment ran late and made me wonder if I had successfully made the appointment. The GP was nice but the online form only works at certain times of the day. If you want call them an make an appointment, they tell you to go online and do it.
Cannot fault them
June 10, 2025
I felt listened to and they said they would do a referral straight away. Can't fault them. It's easy to make appointments. A good GP.
