Care Avenues
Feedback Rating
Based on 2 reviews
Reviews (2)
I have complained to the CQC
October 31, 2023
The carers aren't staying for the full time to care for my mom. They are supposed to come for 30 minutes during the day and 45 minutes on the evening. They never come. I've complained to the CQC and not heard anything. When the cats away the mice will play. They need to provide mom with the care she needs. It worries me that she'll hurt herself because they're not providing the care.
Poor communication, poor organisation.
February 7, 2018
My Nan has been left off their rota so many times even though she has been with the company for 2 years now. They do not employ enough staff to cover all visits, so staff are regularly late. The office do not contact you back. We've complained to the company and they've ignored it three times now.
