Charles Road Surgery

Lack of appointments and contact with the GP since COVID19 started.

Rude receptionist

Receptionists are rude and unhelpful. Most patients cannot speak English fluently and I have had my dad say many times that they are speaking in a rude manner to him. The doctors are reluctant to see patients. Will ask the patients to stand at a distant to show their wound. How is that assessing them?

All staff are always helpful especially doctors who always listen and help in every way they can and explain in detail. Majority of times I have called I always get an appointment.

Not sure if staff are trained or if they apprentices and dont nw what customer orientated approach is, but they all high just because they wear an NHS badge. Staff failing to identify themselves on call, dont relay information to dr, tell you to purchase medicine when I have had a letter from consultant saying get your dr to prescribe med not to destabilise a young lady thus preventing a relapse and her being sectioned - they just playing about with peoples health they really dont care! The strategy they use is to pass u from pillar to post hoping you give up and become complacent and accept a poor service, cant make a complaint as it's not upheld no practice manager- when I wanted to complain and leave my details so practice manager could call me so I could highlight the issues I was told there is no memo so she couldnt provide that help and she couldnt give me her email address. This was in a lockdown thus forcing me to leave the issue. Drs dont wnat to address the problems and will tell you that what your saying is not a serious issue I have my own children and if I am seen 45minutes late when helping someone else for their appointment then it creates a problem for me. If i came 45 min for an appointment would I be seen?nope so why am I consistently being seen late? Horrendous.

Went to surgery with ill child. Surgery told me to go to UCC, UCC said I should have gone to A&E. So poor information led to me running around for 4 hours with a sick child.

i felt a real shame when I moved from small heath
this was and is an amazing surgery. brilliant medical team. very caring
I hope they are able to continue to help the local popn despite the efforts of 'regulators'