Reviews (249)

Lack of information and communication

September 29, 2020
I went to A&E a year ago because I was directed to do so by the NHS helpline staff, and I was shocked by how dirty and dilapidated the department was and by the lack of information and communication from the staff. A staff member directed me to the wrong waiting area and thereby extended my wait unnecessarily by at least an extra hour.
Anonymous

Reply from City Hospital

Thank you for your comments. We welcome feedback to help us to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Unhelpful Nurse

September 29, 2020
I went to day surgery unit and was sitting in the recovery area, when a nurse told me that I needed to move to a different area and look at me like I was dirt for asking if they could please take my bag (which we were asked to bring in case we had to be admitted to a ward) because I had been told by another nurse that I must not lift it in case of bursting my stitches.
Anonymous

Reply from City Hospital

Thank you for your comments. We welcome feedback to help us to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

My experience was not that good.

September 29, 2020
I had to have day surgery two years ago and my experience was not that good, as they discovered post-surgery that there was a problem with the cannula and I was not getting fluids; this meant that despite being the first person into surgery in the morning, I was the last person to recover sufficiently to be allowed home. During that day, I heard another patient being told that their cannula was also not working; and I witnessed an hour-long 'hunt the drug cupboard key' session in which all of the staff were preoccupied with that rather than the patients' care.
Anonymous

Reply from City Hospital

Thank you for your comments. We welcome feedback to help us to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Doctor didn’t book me for a clinic

March 23, 2020
A pea-sized lump emerged from my urethra one morning, with slight bleeding. On phoning my GP the Practice nurse said if it was bleeding go to A&E. I went to our local hospital, City Hospital. I had a moderate but acceptable wait to get into A&E, then a longer wait for someone to come and look. Eventually a doctor came, with a student, took one look at my nether regions, drew back repulsed, (I know I had come before having my morning shower but....) said yuk, didn't know what it was , said it needed attention, to go back to my GP to get booked into a Gynaecology clinic. I knew I would be unable to get a GP appointment till middle of the next week and hence at least 10 days to get a clinic appointment so I pleaded with Doctor if she could book me in, after much reluctance she agreed she would and I would be phoned on Friday. No call on Friday. Saturday the lump was much bigger and turned black, to me with bio-medical experience it had obviously got twisted and blood was accumulating in the lump. Phoned the local emergency doctor number and managed to get an appointment with a local emergency clinic later that morning.
Anonymous

Reply from City Hospital

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Treatment has been really good

March 18, 2020
I have been here before, this is a follow up appointment. Treatment has been really good. Staff is very helpful. Waiting time not to bad in treatment centre.
Khursheed Rani

Reply from City Hospital

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Good staff and care

March 18, 2020
Had my kidney out here. No problems at all. Good staff and care. Treatment explained well. Very clean, nurse cleaned as well as the cleaners. Never had a problem at Birmingham treatment centre and City hospital.
Anonymous

Reply from City Hospital

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

No issues- good listeners

March 11, 2020
Ive been here of couple of times- staff are highly professional and explain treatment well- no real issues-they listen and work with me on my care and treatment-discuss things
T Mudavanhu

lack of communication

March 11, 2020
Third visit - no communication on the visits, Ive previously had to the hospital or today to say doctors and consultants are running late- this really needs improving. gave me the splint and bandage to cover my own hand which had been stitched (instead of putting it on for me-he expected me to put this on the evening and take it off the following day- really not good enough- I had to go to my GPs in the end to get them to help me out) - extremely annoying and frustrating.
Anonymous

generally happy with waiting time- care good

March 11, 2020
Been here many times and our 3 children born here. Care and treatment very good . waiting time not excessive.
Ashaque Hussain

need better waiting time

March 11, 2020
Sometimes the care is good, sometimes not so good. I get kept waiting sometimes, like today for over 20 mins- making me late to get back to work. Care and treatment is good when I get seen.
Anonymous

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City Hospital

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0121 554 3801

Dudley Road
Birmingham
West Midlands
B18 7QH

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