Reviews (249)

Very friendly

April 13, 2021
It's very good great service doctor nurses are very friendly
Anonymous

Care and consideration

April 9, 2021
THE CARE AND CONSIDERATION TAKEN WITH MY FATHER ON MY BEHALF ON (COVID) WARDS, WHO SADLY PASSED AWAY JANUARY 2020-=GOOD COMMUNICATION SKILLS, REDSPECTFUL
Anonymous

Very good

April 8, 2021
very good
Anonymous

Very good

April 8, 2021
very good
Anonymous

Unable to get an appointment

Immunology & Allergy
April 7, 2021
I am unable to get an appointment - my GP gave me a Choose and Book referral but they were not allowing me to make appointments. I am having minor reactions most days despite relevant medication and being very careful. I have hives, gastric symptoms, ulcers in my mouth, red sore throat, swelling to my lips, ear lobes and throat. I am rating this service Average as I haven't experienced it. I know that there is Covid but I cannot even get on the waiting list, I cannot work, I'm in limbo
Anonymous

Very quick and easy Sandwell and West Birmingham Hospitals

April 7, 2021
Very warm welcome to covid-19 Vaccine site at Sandwell by Security staff at door, check my ID and ask if I am here for my 2nd dose, Guide me to the admin staff at reception and then ask me to go inside and wait for some one to give me vaccine, It was very quick and easy, Good job
Dhaval Shah

Didn't know what was happening

April 3, 2021
A few months ago my mum was in hospital and she does not speak English and staff at the hospital don't talk to the family to update and my mother didn't know what was happening..
Anonymous

Delayed referral

February 1, 2021
I’m currently 32 weeks pregnant with twins and I’m categorized as having a high risk pregnancy. I’ve done a lot of chasing of health care providers and professionals during my antenatal care. Due to Covid-19 restrictions, I had to attend appointments without my partner, which has been challenging and isolating. In August, I was referred to a specialist emotional care midwife for emotional support about the pregnancy. She referred me to a counsellor, and the next time i saw her she asked if the counsellor had been in touch. When I said no, she explained that they’re probably just very busy. You tend to find, that they give it the talk of what can be done to support you with mental health but underneath there isn’t much action.

Due to the high risk of my pregnancy, at 26 weeks I was told by the maternal medicine unit that I need to be transferred from City Hospital to Birmingham Women’s Hospital. However, the midwife didn’t know how to do the referral and referred me to my doctor, the doctor didn’t know how to do it, then I was referred back to maternal medicine and another midwife there didn’t know how to do it. Nobody got back to me about this. Then at 31 weeks, a different midwife was able to make the referral with a couple of clicks. Now I am being told the transfer is being declined and to reapply for a referral in 3 months, which at this point I will have given birth. I’m having to work with my senior GP to appeal this. On the other hand, I’m being sent appointments that are irrelevant to me.

All of this run around has been so frustrating. You walk out the door after someone has said they will look into a query but you’re the one left having to chase it up and are forgotten about. Midwifes don’t really recommend of post-birth, perinatal information and services which would be helpful, especially for new moms and partners. I was able to do my own research but these should be recommended by midwives to enable people to look for this support. Those in between bits are all missing, unfortunately, to talk about emotions and what you’re going to go through in the future . It’s all been very taxing. These things need to be improved.
Samantha

Reply from City Hospital

Thank you for your comments. We welcome feedback to improve the quality of our services.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Absolutely Amazing

January 28, 2021
Absolutely amazing, can not fault the nurses who seen me at all.
Anonymous

Reply from City Hospital

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Nursing staff were very rude and unhelpful

October 13, 2020
Recently I was admitted for an operation. The consultant was very good and helpful but the nursing staff were very rude and unhelpful. After the operation, I was heavily sedated and needed support but they let me go to the toilet alone. On discharge, no proper letter and aftercare plan was given. I am a diabetic and before the operation my sugar level was not checked.
Anonymous

Reply from City Hospital

Thank you for your comments. We welcome feedback to help us to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Leave your Feedback


City Hospital

Contact

0121 554 3801

Dudley Road
Birmingham
West Midlands
B18 7QH

Location

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