Cofton Medical Centre

They recently changed my medicines. They are good they give me appointments when I need them. They are alright.

Never had any problems getting an appointment with a GP, or nurse at this practice. Every time I've needed one I've either had a same day telephone one or a same day in person. Even when just out of full lockdown, I got a same day day face to face which was just as well, turned out I was quite a lot more poorly than I thought. Staff, nurses and GPs are all lovely. The GPs and nurses always take time to listen and talk things through, no 10 minute per appointment rush there. And staff always go that little bit extra to help you and make you feel welcome. The care is excellent from the whole team.

Doctor was very helpful and supportive, discussed options. Booked face to face appointment.

Long wait in the queues. I have to go into the surgery to make appointments which is a pain, when I live in Kent. Have to come up every week and hope they have an appointment when I am there.

Tricky can’t get hold of them on phone. Always in a queue of 12 at 8am. It doesn’t help they close between 1pm to 3pm. Not helpful once get through no same day appointment. Noisy receptionist and call back from doctor hanging around waiting to talk. They don’t prioritise children either.

"You are caller number 1, but you will still go on hold for 25 minutes because we just don't care". I can' t remember a time where they called me back when they said they would. Chase, chase, chase. Need to move surgery as this just adds to the stress when you are ill.

Went to the doctors at 7 weeks pregnant, my 12 week scan never got booked, so I never got a scan until 14+ weeks and booked as an urgent case. Midwife also did not refer for growth scans, as my son was measuring big on growth charts, but when he was born he ended up in ITU neonatal at the women's hospital.

When I get all checked out it makes me feel happy. Due to go up there soon for an appointment.

My husband needed a urgent blood test and the earliest date they have given us is 15th Oct.

Its difficult to see them or even a call back and they claim they are not going face to face. It’s a nightmare.