Dudley Park Medical Centre

Give me my medical things like antibiotics and anti depressants. You have to wait on the phone for the doctors, its a long process, but that's to be expected.

Now getting somewhere with them. Took good three years to get a good doctor.

Hit and miss with the appointments, especially blood tests had to go somewhere else for blood test.

They never answer the phone . Issues with referral letters. A missing prescription. Have to travel to other surgeries for some treatment like pneumonia injection.

You can’t get an appointment, if you do get through you are told there’s no appointments and to try again tomorrow from 8am. Even if you say it’s urgent, the reception team aren’t interested.

Call at 8am, wait 45 mins, get cut off
Call next day 8am wait 20 mins get cut off
Order a prescription to pharmacy- wait 3 days, it’s not there
Get told you need to call at 8am to discuss the prescription with GP
Call at 8am wait 40 mins, no appointments
Next day ran out of tablets, call at 8am wait 30 mins no appointments
Next day….
Have a melt down

Impossible to make appointments with GP. Phone battle 8am by 8:45 still held in queue caller no 26, answered 8:50 sorry no appointments left! No appointments available on line this week or in the future. Several life long chronic illness need to report physical problems! Most morning phone battles after 1 or 2 hours hanging results in cut off! GPS change medication, telling me to make an appointment to go through triage & speak to a GP!! Unable to do so. Why hasn't the GP phoned me to discuss BEFORE altering. I dint know any GP at this practice all now seem to be locums. All 7000+ patients on their books have paid into the system, GPS are paid for that number of patients - why ? They are neglecting & avoiding treating their patients. Worse still GPS are causing mental health issues for their patients with physical problems, the elderly, people with young children many being forced to go to A&E, which i was told to do by a cold, offensive receptionist, could have been just a conversation with a GP!! Thousands of us being put at risk & no doubt many have died as a result of GP negligence - not the pandemic!

Shocking - Doctors won't see you and some act like they don't care. Can't speak to the same doctor twice.

There is no service cannot get an appointment been waiting for ever to get a blood test. My husband been waiting for an appointment to see a vascular consultant since January only to find that they hadn't requested it.Terrible service.

Lacking in every way. You can never get a appointment. The receptionist are very rude and when you do get a appointment the problem is often not solved or sorted. I have been on the phone before they open and by the time you get through your number 30 in the queue which means more than likely you won't get a appointment. The have now changed the message and it now only states there are more than 5 people before you. This is not helpful in anyway as you don't have a clue if its worth holding or not. The last time it told me that it took over a hour to speak to someone. I was also given the wrong contraception as I am a smoker over 35 and they only realised 2 years later. They didn't notify me right away they booked me a appointment for nearly a month on and then told me. I have looked into other surgeries in my area but the reviews are similar. The online booking never has any appointments available and is really not fit for purpose. I feel like the whole process of bookings and see a gp need to be urgently reviewed. I feel it more for older people who may have more serious issues and not able to see or speak to a GP when needed.