Enki Medical Practice

Some reception staff are not very nice or polite. Most of the time they are not helpful.
Medical teams are brilliant and the nursing staffs are equally excellent and professional.
Took my six years old son 2 weeks ago for check-up. Relevant advice provided by the doctor, which is very much appreciated.

There are only 2 issues I have with this surgery, No.1 - I literally dread and avoid calling for appointments because despite ‘improving’ the call system I can be in position 1 for 15mins when calling. I know anytime I call for whatever reason it’s going to be at least 30mins of my time just trying to get through. I would literally rather sit in A&E and waste my time there trying to get seen. No.2 - I had emergency bloods done a week and a half ago...I’m still trying to get through to chase up the results which have not made it back and nothing has been done to rectify this in between. The bloods were an emergency for a reason but I’m the only one that seems interested in what’s happened with them and this is not the first time this has happened with my results not coming back and no one seeming to know anything about it or willing to do much about it.

I’ve been a patient here for 12 months now, and I am really happy with everything. The doctors are really good and I have received great care.

I have an advanced OA, Originally gave paracetamol, than got olanzapine off my GP, now getting it as repeat prescription.

Difficult to get through on the phone and can't get an appointment. Have to call at 8am and can be on the phone for an hour or more, then a nurse practitioner or GP call back to assess if an appointment is necessary. You have to wait by the phone for them to call back - sometimes this can be hours which means it's easy to miss the call if you have to leave the room. When they do call back they can't always offer an appointment which means you have to go through he entire process again the next day

Difficult to book an appointment, but once appointment booked, GP is good. I'm worried about online booking and not being able to access it, as it's more difficult to book online than phone. Had a problem with the GP, as the GP system had removed my details, so I was unable to book an appointment.

Phones are constantly changing number so can't get an appointment. Need to improve greatly with communication regarding getting an appointment.

The staff front of house have improved over the years and they seem to be seeking to improve their services by getting their patients to join their PPA Group.