First Practice Healthcare Limited

I am pleased with my carers and the service they provide. They are very helpful, polite and very professional in what they do. I will continue to use this service.

They become a very big part of mom’s care package and they became very close to her and all the family. For any problem that did come up office team worked with us to solve it. Mom’s carers were very caring and treated her with dignity and respect. When mom passed her carers were very upset and came to funeral. We all became very close and without them it would have been very difficult for all the family. We will always think of them with happy memories.

I wish the carers would do as you ask and not how they feel

My mother in law is currently showing signs of dementia and our experience is that she is becoming very forgetful. Basically the service provided by First Practice has been first class. I have personal contact with the manager and she will ring me if there is ever a problem. There have been instances in the past where her and her staff have gone the extra mile to help my parents in law. The manager will ring me if she has concerns or thinks we should be aware of any possible problems. She has contacted me in the past to explain that mom is becoming forgetful about things and we have been able to get things sorted.

The staff have been particularly helpful to both my parents in law. When we visit we always take time to talk to the carers face to face and they have been very supportive and helpful and made suggestions to improve things for them. I really cannot thank them enough for their help and support which has enabled them to remain living independently within their own home. I would like this feedback to be reported on your website as I am happy to recommend First Practice to other customers.

Responded quickly to taking on caring duties at short notice. Manager visited to carry out assessment in evening prior to start date. Provided very good professional, kind and friendly care to my 91 year old mother from December 2015 to March 2016. Were reliable and attentive, and went the "extra mile".