Garretts Green Lane Surgery

A three year old with a high temperature over 4 days should surely get to see their family GP but after being on hold for an hour, we are told there are no appointments: got a link to say someone should call in the next two days!! This is not the first time, I cannot remember the last time my grandson actually got to see the GP. Whatever happened to this family practice? You used to be a proper caring practice now you hire ignorant, rude, uncaring staff to block us at every call. I got so fed up with them that after 60 years I left and joined another practice. They haven't even noticed!

Trying to get an appointment, you end up on hold for 30 minutes. If I can't get an appointment, I end up using the badger clinic in Erdington. But when you do see the doctor, it's a good experience.

I have history of Pneumonia. I called the surgery for an appointment and receptionist told me to book appointment online. Its quite difficult to book an appointment online. She was on phone and I was trying to book online, it took me 1 hour to book an appointment online. She could have done it on phone but she made me do it online, which is horrible.

It would be nice to see a dr how many pensioners would know how to send a photo.

Great no issues if anything easier to speak to them.